Lounge Manager

• Running errands pertaining to the hookah lounge. Will have to be able to work after hours (until 5-6 depending on the night) and manage employees when the owner is not present.
• Maintains all assigned wardrobes/uniform in accordance with established standards and uniform guidelines. Works in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service at all times.
• Performs other duties as requested. You will be in charge of a team, motivate them, take care of customers, and ensure everything is done for the shift.

Pay is discussed upon interview

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
GUEST SERVICE/COMMUNICATION

• Greet all guests promptly, with a friendly and upbeat attitude
• Take guests' orders correctly and answer guest questions about the menu
• Make sure to constantly check on hookahs throughout the shift
• Communicate with server about special guest needs
• Respond to guest inquiries and requests in a courteous and polite manner
• Anticipate guest needs
• Respond to guest concerns/complaints regarding hookah service or service in general and correct errors or resolve complaints with a positive attitude
• Adhere to all Abi Hookah Lounge’s Standard Operating Procedures
• Maintain all Abi Hookah Lounge’s Sequence of Service Standards
• Provide information to guests regarding our venue, menu, and pricing
• Be knowledgeable of all table/section numbers in the venue
• Recognize and cultivate regular guests and repeat business
• Report any incidents of theft, vandalism, or violations
• Ability to communicate in English with guests and co-workers
• Provide customers with information and directions

GUEST SERVICE REQUIREMENTS:

• Provide a friendly, personal, and a willingness to interact attitude
• Provide professional guest service
• Commit self to the below listed Abi Hookah Lounge values, and acknowledges dedication to providing excellent guest service for our guests and our internal team, at all times
• Proudly delivers a quality customer experience in a fun and friendly atmosphere

SAFETY REQUIREMENTS:

• Ability to work safely and prevent personal injury
• Commitment to the safety of fellow co-workers and our guests, and the ability to demonstrate that commitment through daily actions.
• Informs Supervisors of any irregularities, guest complaints or other disputes, which cannot be readily resolved

RESPONSIBILITIES/TEAMWORK/DEPARTMENT

• Assist all other team members as needed
• Create and maintain a sense of urgency
• Appear in uniform for all shifts and promotional activities at scheduled time
• Performs other job-related duties as assigned
• Inform management of any complaints, comments, or incidents
• Present and maintain an attractive, professional, neat, and well-groomed appearance adhering to Abi Hookah Lounge standards to further the overall theme of the venue

This Job Is:

• Open to applicants who do not have a high school diploma/GED
• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Must have good positive energy to make it through the shift
• Must be able to move quickly through work and set the pace in the venue
• Must be able to stand for extended periods of time throughout the shift
• Must be able to read the computer monitors
• Be observant and quick to respond to various situations
• Must be fluent in both written and spoken English language
• Must be able to print legibly for guests to read
• Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors
• Must be dexterous and able to participate in all service aspects
• Must be able to twist, tow (push or pull), reach, bend, climb, and carry as necessary
• Must be able to carry and lift up to 50 lbs
• Use hands to handle, or feel objects, tools, or controls
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon guest volume

WORK ENVIRONMENT & SCHEDULE
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions

• Work varied shifts including weekends and holidays
• Must be flexible on shifts and days off
• Involves constant public contact
• Fast-paced, high volume, high energy, and loud working environment
• Work may be performed in small areas and varying conditions of noise level, temperature, lighting, and air quality
• Must be able to work both inside and outside during all times of the year as needed based on the needs of the business
• Work in an environment that is subject to varying levels of noise, crowds, and smoke

EQUAL EMPLOYMENT OPPORTUNITY

Abi Hookah Lounge is an Equal Opportunity Employer (EOE). Qualifies applicants are considered for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status, or any other characteristic protected by state or federal law

Work Remotely

• No

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Shift:

• 8 hour shift
• Night shift

Weekly day range:

• Weekends as needed

Ability to Relocate:

• Richardson, TX 75080: Relocate before starting work (Required)

Work Location: In person