Lead, Clerical Support

Overview

Are you someone who works well with a team, someone who can offer a helping hand when needed, is motivated, that can multitask and can provide excellent customer service?

If you said yes, you’re just what we need!

Based out of our Los Angeles, CA location, Lead, Clerical Support is responsible for controlling and managing all daily field operations for an assigned team of Field Representatives.  Field Team Leaders are a key link between their particular team and the Field Supervisor, and are required to help promote and provide a positive and team oriented work environment that ensures high quality, productivity, and timeliness in the completion of all orders within the assigned area/routes.

This role is a full-time position with a standard work schedule Monday-Friday 6:30am-3:30pm.  It may be necessary to work overtime depending on business needs.  

The pay range for this role is $22-25 per hour.

Responsibilities

Essential Functions

• Plan, organize, and control the allocation of all work within the assigned area and routes.
• Review the work assigned to team members, and redirect / change assignment as necessary.
• Ensure goals and expectations are clearly understood by all team members.
• Audit field logs and route towers to ensure all work orders are statused and completed accurately and on schedule.
• Work with other supervisors, and coordinate workflow and resolve issues.
• Ensure inquiries from other departments are responded to efficiently and effectively.
• Contact supervisor and Client Relations for resolution of critical issues when necessary.
• Recommend hiring, termination, promotion, and change of status for assigned team members.
• Assist Field Supervisor with coaching, developing, and training of new and existing field personnel.
• Assist Field Supervisor with the writing and conducting of employee performance reviews.
• Answer questions, propose ideas, and assist team members in implementing solutions to problems they encounter.
• Recognize, and propose ideas for rewarding, exceptional individual and/or team performance.
• Encourage participation, communication, and teamwork within the team.

Marginal Functions

• Perform other field tasks and responsibilities, including those of the Field Representative.
• Ability to re-adjust staffing and re-allocate workload effectively at any time, to accommodate unexpected occurrences and critical situations, and best serve the client.
• Provide feedback to management on current departmental issues, with ability to suggest and implement solutions to reported problems.
• Participate in operations meetings and serve on special project committees.

Clerical

Administrative

Assistant

Secretary

Qualifications

Educational and/or Experience Requirements

• High School Graduate and/or equivalent required.
• Prior computer, scanner, medical, legal or insurance claims office experience is helpful but not required.
• Knowledge of Discovery Law, especially for service of Subpoena and Authorization, and production of documents on or before deposition or due date preferred.

Skills and Abilities

• Strong interpersonal skills.
• Ability to read a map book.
• Good understanding of the organization’s goals and objectives.
• Highly self-motivated and directed.
• Ability to absorb new ideas and concepts quickly.
• Good analytical and problem-solving abilities.
• Attention to detail is critical.

WHO WE ARE:

ABI Document Support Services is the largest nationwide provider of records retrieval, subpoena services, and document management for the legal and insurance industries. There is no other company in the market that provides the volume of successfully retrieved records or the document management solutions that ABI offers. Our singular focus is records retrieval and the most advanced technology solutions for our clients to manage, analyze and summarize those retrieved records. We are committed to continually raising the bar for cost effective record retrieval and more thorough analysis and summarization.

ABI offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.

ABI is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans

Salary : $22 - $25