Assistant Director of Residence Life Operations

Monitoring and Mentoring at-risk Students: Engaging in awareness around our at-risk population and implementing proactive approaches to student success.

Assisting with residents recommended to SOAR when needed: Staying informed around SOAR cases for residential students and aiding in accessing students.

On Call: Crisis/afterhours response within residence halls and residential students.

Programming and community development: Implementation of regular programming inside our halls and across our campus that builds interpersonal relationships and belonging within our individual hall communities.

Training: Contribute to the development and implementation of a weeklong training in August for RAs and SRAs as well as additional training as needed.

Mentoring: Meet regularly one-on-one with your RAs and SRAs to build an interpersonal relationship and ease their access to support.

Programming/Team Development: Meet regularly with staff to build strong team dynamic and community that contributes to their effectiveness in RA/SRA role.

Furniture: Assist in the care of furniture in your building and assess the need for furniture replacement on an annual basis.

Common spaces: Strategically use your building’s common spaces in a way that promotes community and meets the needs of your residents.

Laundry room management: Aid in the effort for organization and cleanliness in laundry rooms. Submit and follow up on work order for machine malfunctions.

Partnership with Facilities: Submit work orders around building/room needs and advocate for your building around necessary changes for the safety and benefit of the residence. Seek healthy and positive relationships with ACU facilities.

Working knowledge of THD: Maintain skills to use THD for Move-in/Move-out as well as changes happening within your hall throughout the academic year.

Learn the housing software system and assist the Housing Coordinator with housing processes during peak times.

Provide customer service support through responding to emails, developing department-wide communication, and helping manage the department website.

Process creation and optimization through evaluating and developing policies, procedures, data collection, and reporting.

Assisting with the department's budget

Preference given to applicants with Residence Life/Housing experience, Student Affairs experience, or other relevant experience in a residential college or university setting.

Management and administrative coordination/organizational abilities.

An understanding of critical issues facing late adolescents.

Counseling skills/listening skills.

Public speaking and extemporaneous speaking abilities.

Leadership experience.

Conflict management experience.

A high level of interpersonal and social skills.

Must be able to relate to all age groups as well as individuals from different cultures and socio-economic backgrounds.

Ability to keep calm and cool in heated situations.

Ability to handle frequent interruptions and various tasks at once.

Ability to readily recall names and faces.

Maintain high levels of confidentiality.

Sense of confidence in self and purpose – ability to take both insults and encouragement in stride.

Ability to be collegial – working well with others. Able to handle criticism, to be flexible in a fast-paced work environment, and able to be empathetic.

A strong sense of humor.