Branch Manager

• Effectively utilize decision making skills, within established authorization guidelines, to support valuable customer retention.
• Recognize and pursue opportunities to enhance relationships, products, services, practices, and the organization’s competitive position within the marketplace.
• Promote collaboration and communication with all other departments to achieve customer and employee satisfaction.
• Project a positive tone of appreciation for the contributions of other departments’ team members.
• Proactively participate in community networking opportunities and routinely visit potential and existing business clients to foster new relationships or deepen existing relationships.

• Interview and take applications for all consumer and home equity loans/lines, where applicable. Close consumer and home equity loans/lines. Ensure appropriate team members are knowledgeable to interview/take applications and close loans.
• Refers mortgages and refinances to branch’s Mortgage Originator but may also assist customers in entering online mortgage applications in absence of Mortgage Originator.
• Maintains a strong knowledge of our consumer and home equity products (where applicable), regulations, and processes. Ensure appropriate team members also maintain strong knowledge in these areas as well.

• Participate in the hiring process.
• Observe and coach the entire branch team.
• Maintain open lines of communication with the branch team and ensure timely communication of pertinent information.
• Be innovative and offer new ideas on current processes/routines.
• Develop, implement, and manage a detailed performance plan for both the individual employees and the branch including team and individual goals.
• Consistently meet/exceed individual, branch, and bank goals.
• Provide ongoing input and recommendations in support of employee performance management.
• Conduct annual performance evaluations for entire branch team in coordination with appropriate team members.
• Foster a positive work environment by valuing individuals and their contributions.
• Act as a role model for all the staff and provide mentorship to the team to help them achieve their career goals.
• Make recommendations to reward and recognize performance of team members using established programs and sources.
• Participate in and encourage team involvement in community involvement efforts.
• Maintain a comprehensive understanding of the bank’s mission statement and core values across your team.
• Understand the goals and strategies of other departments at the bank and ensure that the team shares this knowledge.
• Support bank initiatives both internally and externally to promote a positive bank image and assist with the growth of the bank.
• Support and encourage the necessary training to advance individual development.

• Ensure compliance with the Federal and State laws as well as the bank’s policies and procedures.
• Assist with the completion of required periodic audits, month end reports, and inventories in a timely manner.
• Assist with the security of the branch ensuring that all physical security devices are in continuous good working order.
• Ensures that all opening and closing procedures are consistently followed in adherence with the bank’s security policies.
• Ensure the prevention of fraudulent activities through adherence to the bank’s policies and procedures.
• Ensure fee waivers and rebates are granted within bank guidelines
• Assist in ensuring all the branch team are continually trained on all security procedures.
• Protect the confidentiality of non-public customer information (NPCI) and the security of our information technology resources. Adhere to the Bank’s Acceptable Use Policy, participate in security awareness training and successfully pass social engineering testing which are designed to provide the education necessary to enable employees to keep the bank secure. Employee awareness and vigilance are required in following these cyber security best practices and are the most effective weapon we have against cyber threats and fraud.
• Ensure the prevention of fraudulent activities through adherence to the bank’s policies and procedures.
• Ensure fee waivers and rebates are granted within bank guidelines.

• Offering accounting skills to a local charitable organization that serves low to moderate income individuals;
• Performing bookkeeping services for low to moderate income seniors;
• Teaching a financial literacy program for low to moderate income school children;
• Fundraising on behalf of a local or state agency that provides services and/or programs targeting low- or moderate-income individuals;
• Activities that revitalize or stabilize low- or moderate-income areas;
• Encourages CRA qualified volunteerism.

• Maintains an understanding the banks mission statement and core values
• Performs other similar duties as assigned or requested by the SVP Retail Banking
• Will be required to work Saturdays and may be required to work extended hours. Flexibility in scheduling is a must
• Travel may be required
• Ability to stand for longer periods of time
• Ability to lift to 50 lbs.
• Strong communications both written and oral
• Excellent customer service skills
• Ability to use computer systems and office equipment
• Adhere to the bank’s dress code policy as found in the HFG employee handbook

• Undergraduate degree or similar course work/training
• 5-7 years customer service experience/sales experience
• 5-7 years supervisory experience. Must have demonstrated success in leading, coaching, managing, and motivating others
• Prior Branch Manager experience is a plus
• Fluency in a second language is a plus

• Coaching – facilitating the development of others knowledge and skills; providing timely feedback and guidance to help the team reach both individual and team goals
• Team Building – actively participating as a member of the team to move the team toward the completion of goals. One who concentrates efforts on the betterment of the team rather than themselves
• Communication Skills – verbal, written, formal, informal, interpersonal, and active listening
• Relationship Building – strong interpersonal skills, credibility
• Customer Service Orientation – making customers and their needs the primary focus of one’s actions; developing and sustaining productive customer relationships
• Integrity – maintaining social, ethical, and organizational norms, firmly adhering to the codes of conduct and ethical principles
• Detail Oriented – knowing and adhering to all pertinent policies, procedures, and communication; effective follow through and reinforcement

An Affirmative Action/Equal Opportunity Employer of protected veterans and individuals with disabilities. Applicants for employment are considered without regard to race, creed, color, religion, sex, gender identity, sexual orientation, marital status, genetic information, national origin, age, disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard. Also, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.