Abiomed is recruiting for a Field Service Coordinator , located in Danvers, MA.
Abiomed, part of Johnson & Johnson MedTech, is a leading provider of medical devices that provide circulatory and respiratory support, with a mission of recovering hearts & saving lives. Abiomed's "Patients First!" culture drives our skilled workforce and strong relationships with clinicians. Our innovative product portfolio and robust pipeline provide us the incredible opportunity to bring lifesaving technology to more patients around the world than ever before. Founded in 1981, Abiomed has a proven track record for growth, integrity and innovation.
Patients First | Innovation | Winning Culture | Heart Recovery
Do you enjoy staying active in your daily work? Do you enjoy the responsibility of making sure a life-saving product can be serviced and shipped out to patients in need? Would you appreciate the opportunity work hard and grow your career with a top-performing medical device company? If so, consider this Field Service Coordinator role with ABIOMED!
Job Responsibilities:
The Field Service Coordinator will assist in multiple areas within the Operations department, and will be responsible for managing all aspects of the global implementation, tracking and reporting and all FCN (Field Change Notice) releases to the field. They will also be responsible for working with the service teams to ensure the timely scheduling of product into the Danvers service depot for required preventative maintenance. Other duties will include support for service related activities described below.
Principle Duties and Responsibilities:
- Manage global implementation of each product FCN per the guidelines and timeliness established by the Program Team
- Track and report periodically to management the progress of each FCN implementation
- Determine and report on FCN effectiveness
- Help to coordinate timely scheduling and return of product in need of required preventative maintenance/FCN's
- Monitor site configuration compatibility for software, hardware and firmware. Coordinate activities related to ensure site
- Ensure shipments, post servicing, meet FCN compatibility requirements for the site being shipped to
- Coordinate USB stick production (with service dongles) and delivery to field staff in support of software launches.
- Management of service loaner pool of consoles. Coordinate inbound and outbound shipments of loaners. Ensure timely retrieval of loaners from customers and Abiomed field teams
- Maintain tracking of loaner systems using the existing tracking database
- Support of service activities including service contract processing, service data entry, service quoting, past due collections
- Vocational, Certificate, Technical or Associates degree required, BS/BA Business or Healthcare discipline is preferred
- At least 2 years similar experience
- Positive attitude, well organized, and detail oriented
- Excellent communication & strong customer service skills
- Execute tasks in a timely manner with minimal supervision
- Able to prioritize tasks
- Able to interact well cross-departmentally and with external customers
- Knowledgeable with regulatory guidelines pertaining to medical device
- Will be required to wear clean room attire and follow clean room practices and regulations
Preferred Qualifications:
- Large MRP system knowledge desired, SAP preferred
- Working Knowledge of Salesforce preferred
- Working knowledge of Microsoft Office Suit
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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