Field Application Specialist - USA

ADVANCEDDX BIOLOGICAL LABORATORIES USA INC is an affiliate of ABL DIAGNOSTICS S.A. (ABLD), a worldwide leading international company offering innovative and proprietary molecular biology assays and end-to-end solutions intended to be used for molecular detection by Polymerase Chain Reaction (PCR) – UltraGene® and for genotyping through DNA sequencing – DeepChek® (a very sensitive, robust and sustainable technology allowing precise identification of relevant genomic variations like single nucleotide polymorphisms (SNP), amino-acid mutations, quasispecies like variants of concern, already published or which will be discovered in the future, with known impact on disease prognosis, drug efficacy, pathogen activity…).

ADVANCEDDX BIOLOGICAL LABORATORIES USA INC is looking for a Field Application Specialist in the USA (East coast or remote) to:

• Provide 1st and 2nd level application support for our molecular and gene testing product portfolio (PCR, Sanger sequencing, NGS…) and for device installation
• Support our customers located in the USA in all application-related tasks, including installation, demonstration, on-site validation, training and troubleshooting
• Ensure that product updates, complaint handling and post marketing surveillance are dealt with efficiently and effectively
• Develop and conduct product and application training
• Contribute to customer relationship management, understanding customer needs, setting appropriate product and performance expectations, and gathering market intelligence regarding competitive information and new sales opportunities
• Feedback information to Product Marketing, Scientific, Technical, R&D, QM and other teams across the organisation as appropriate to help in the accurate marketing / further development of our products
• Take responsibility for the application-related collaborations
• Support organisation and take part in user group meetings, workshops, and exhibitions

Degree in Chemistry, Biochemistry, Molecular Biology, Genetics or Medicine or vocational training with specialisation in aforementioned subjects

• A minimum of 3 years hands-on experience in the areas of Sequencing, ideally in a clinical laboratory setting or as a trainer or field application specialist would be ideal
• Understanding of data analysis, software applications and/or bioinformatics tools and programs
• Ability to translate complex clinical, medical, and diagnostic issues into comprehensive language and illustrations
• Effective communication and teaching skills, especially in the context of online training
• Clear vision of and commitment to providing exceptional customer service
• Pragmatic, problem-solving and deadline-oriented approach
• Collaborative, analytical, structured and thorough work style
• Willingness to travel (up to 80%)
• Excellent English language skills; knowledge of French is a plus