Administrative Assistant/Reception

Job Summary:
We are seeking a detail-oriented Administrative Assistant to join our team. The ideal candidate will provide administrative support, handle office tasks, and assist with ensuring smooth operations within the organization.

Responsibilities:

• Receive, direct and relay telephone messages and fax messages
• Support staff with data entry in our Electronic record system.
• Provide excellent customer service to any clients/staff that come into facility.
• Manage staff personnel files and audit them regularly to ensure compliance
• Direct the general inquires to the appropriate staff member
• Communicate with MCO's about client eligibility and active status
• Complete weekly billing spreadsheet for all programs served by the Richmond Office
• Submit faxes for release of information and PCP/CSB notifications within 30 days of admission
• Create new client files and report to Operations Director regarding any missing intake documentation
• Take minutes and attendance for staff meetings and conference calls and send to Operations Director
• Coordinates with Operations Director with regarding program expectations and quality assurance
• Oversees the receipt of progress notes and reports weekly and provides feedback to QMHP staff if corrections are needed
• Perform monthly quality assurance audits of personnel records at the direction of the Operations Director
• Pick up and deliver mail
• Provide word-processing and administration support as needed
• Perform human resource duties to include scheduling interviews, trainings and orientation activities for employees; filing personnel documentation; perform reference checks; and distribute paychecks
• Complete monthly Medicaid Eligibility and OIG Exclusion checks according to deadlines and report to Operations Director
• Drop off new hire background checks to the appropriate department and follow up on the status of submitted requests
• Conduct portion of new employee orientation related to general office operations
• Assist in scheduling appointments and meetings
• Provide customer service in person and over the phone to visitors and employees
• Ensure main areas of the office are neat at all times
• Other duties as assigned in accordance with daily functions of the agency

Skills:
- Proficiency in Google Suite applications
- Experience in event planning
- Ability to transcribe and computerize information accurately
- Strong organizational skills with attention to detail
- Knowledge of office management procedures
- Prior experience in administrative tasks
- Familiarity with order entry systems
- Excellent customer service skills
- Familiarity with phone systems for handling calls efficiently

This position offers a great opportunity for someone looking to grow their administrative skills in a dynamic work environment. If you meet the requirements and are eager to contribute to a collaborative team, we encourage you to apply.

Job Types: Full-time, Part-time, Contract

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Professional development assistance
• Referral program

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

Experience:

• Customer service: 5 years (Required)

Ability to Commute:

• Chesterfield, VA (Required)

Ability to Relocate:

• Chesterfield, VA: Relocate before starting work (Required)

Work Location: In person