About AbleTo
Join our mission-driven organization, where your work matters and a diversity of ideas and backgrounds are welcomed. AbleTo is the leading provider of high quality, technology-enabled behavioral health care. We believe that everyone deserves access to high-quality care and offer a suite of technology-enabled services to empower people to lead better lives through better mental health. A proprietary platform connects individuals with AbleTo highly trained licensed providers who deliver weekly sessions by phone or video supported by an integrated digital experience. Members also have access to mental health coaches, and digital support programs. Our outcomes-focused approach is proven to improve both behavioral and physical health and lower medical costs.
Overview
The AbleTo Assessment Coordinator directly reports to the Supervisor of Clinical Risk and Patient Safety. They support the nationwide network of licensed clinicians in making program enrollment eligibility determinations based on the review of a comprehensive initial assessment and AbleTo’s exclusion criteria, as well as serving as primary consultant for complex and risk related participant presentations when the assessment delays for further review. The Assessment Coordinator also serves as the primary responder to incoming escalations from the Urgent Clinical Hotline that serves the AbleTo provider community, Engagement Center, and the Service Center by providing real time risk assessment and participant eligibility determinations, as well as crisis intervention and care coordination for prospective participants. The ideal candidate will have risk assessment, crisis intervention and triage experience, and have ability to provide clinical consultation to licensed clinicians while possibly managing multiple complex tasks that may have time sensitive patient safety circumstances.
What You’ll Do:
- Complete clinical review of initial assessments conducted by AbleTo licensed Therapists to ensure that eligibility and exclusionary criteria are considered.
- Determine program enrollment dispositions and treatment recommendations based on assessment outcomes.
- Provide clinical consultation to AbleTo licensed Therapists that reflects clinical best practice regarding risk, treatment planning, and care coordination, and targets the participant’s primary complaints and identified needs.
- Ensure documentation is thorough and clearly defines eligibility concerns and recommendations, and aligns with quality requirements for re-engagement and follow up with the participant.
- Provide clinical support and when needed, network training to ensure initial assessments requiring review are conducted in compliance with AbleTo standards.
- Develop strong and collaborative consultative relationships with AbleTo licensed Therapists, by providing concrete guidance and feedback with regards to their assessment, intervention and risk management activities.
- Liaise with the AbleTo Sr. Clinical Team to provide feedback about assessment processes as well as feedback about any provider performance concerns.
- Act as a primary responder to the Ableto Urgent Clinical Hotline receiving calls from the Engagement Center, Service Center, nationwide network of licensed clinicians and behavioral coaches, as well as the coaching community.
- Conduct risk assessment, crisis intervention, triage and any care coordination necessary following a clinical escalation from the Urgent Clinical Hotline.
- Provide crisis consultation to AbleTo team members who contact the Urgent Clinical Hotline.
- Act as a liaison between the Engagement Center and the Sr. Clinical Team.
- Engage in required timely workflows, documentation, volume tracking, and interventions.
- Attend routine oversight meetings with the assigned Supervisor of Clinical Risk and Patient Safety, as well as the customary weekly, monthly and quarterly Sr. Clinical Team Meetings.
- Participate in the development and delivery of training to the Engagement Center (non-clinical) staff.
- Coordinate with referrers when necessary to clarify eligibility criteria for referrals made to AbleTo, and to ensure clinical recommendations for members redirected to a different level of care are clear and collaborative.
- Work closely with the Sr. Clinical team to implement the Company’s overall care coordination efforts and quality management protocols.
Who You Are:
- Master degree of Social Work or equivalent degree (independent license required: LCSW, LPC, LMHC, etc.)
- Minimum of 3 - 5 years post master degree required
- Clinical practice experience that includes conducting mental health assessments with adults, performing crisis assessment and intervention, and engaging in triage and care coordination
- Supervisory experience a plus
- Ability to provide clinical consultation regarding risk assessment and crisis intervention to licensed clinicians within a national tele behavioral health network
- Knowledge of medical and behavioral health conditions and comorbidities
- Ability to act as a liaison between AbleTo’s clinical team, Engagement Center, Service Center and coaching community.
- Ability to collaborate interdepartmentally
- Ability to self manage in a remote position
- Position is full-time, five days per week with a minimum of one permanent weekend day (e.g., Tuesday - Saturday; Wednesday - Sunday; etc.)
- Ability to thrive in team environments demonstrating collaborative communication skills and engagement
- Accepting of feedback and open to guidance from others.
- Strong leadership qualities that support growth and professional development of others
- Ability to work independently and take initiative
- Personal ownership of assignments and responsibilities
- Ability to plan, execute, and monitor results, improving on a continuing basis
- Resilience and grit to ensure task completion even in the face of adversity
- Discipline and organization to handle multiple tasks simultaneously and with appropriate prioritization
- Openness to learning from others and developing new professional and personal skills
- High energy and positive ambition to grow within role and field
- Balance of curiosity, humility and assertiveness
- Professional written and verbal communication skills, presentation, attitude, and demeanor
- Creativity and visioning
Why You Should Join Our Team:
We’re proud to be a Great Place to Work-Certified™ company. We want you to show up and feel your best at work, and that means respecting your time outside of work. Our inclusive, flexible workspace prioritizes a work/life balance. We offer competitive salaries, comprehensive health benefits (for full-time employees), and professional perks such as 401K matching, fully funded HRA, and generous time off, including mental health days because your well-being is important to us.
At AbleTo, we’re empowering people to get better and stay better. Want to join us? Take the next step in your career by applying for this role today.
#LI-Remote