Lead Cleaner (FT)

• Conducts quality improvement inspections within assigned areas of responsibility
• Ensures quality and satisfaction levels are meeting and/or exceeding expectations
• Assures the highest quality of customer satisfaction
• Assists with Training and Development
• Provides guidance in safety, cleaning processes, procedures, and chemical usage to the cleaning crew
• Counsels crew members in regards to tardiness, absenteeism, work performance, etc, using proper documentation procedures
• Leads and participates in a team to ensure the successful completion of assigned tasks
• Responsible for the running and leadership of the shift in the absence of the Supervisor
• When the Supervisor is present, the lead worker may be responsible for directing smaller workgroups
• Assists the Supervisor and Shift Manager in the direction and supervision of field employees
• While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor
• Establishes and maintains effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.
• Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities

• Provides leadership and direction to team members
• Provides open communication between field employees and management
• Provides positive coaching to team members
• Assists with the training of housekeeping staff and schedules work assignments
• Assists with making daily and weekly work schedules
• Oversees and performs cleaning operations in assigned building
• Takes care of keys and access cards for the property
• Reports damaged, broken, and out of work features/items
• Makes sure premises are secured at all times
• Oversees and performs additional service requests (tag job) in assigned building
• Works with Area Manager to schedule jobs with Property Manager and cleaning crew to complete the work
• Coordinates scheduling of cleaning crew
• Oversees the quality of jobs and confirms completion with Area Manager
• Provides training to all new hires assigned to the building
• Attends and participates in all meetings and training sessions involving assigned property and crew
• Completes timesheets, validates timesheet accuracy, and delivers timesheets to the office
• Checks supplies, equipment, and chemicals weekly
• Completes order forms completely and accurately
• Coordinates equipment usage and inventories
• Performs all tasks and duties required of your team
• Miscellaneous duties as assigned

• Must be 18 years of age or older

• Customer Service experience
• 1 yr of similar work experience

Salary : $0