What are the responsibilities and job description for the Lobby Agent position at ABM Industries?
Specific Duties/Essential Job Functions : (Other duties may be assigned)
- Maintain passenger movement for optimal queue management.
- Control and monitor and quantity of baggage pursuant to TSA security directives.
- Identify and direct passengers selected for additional security screening to TSA
- Control access to security screening checkpoint to air carrier ticketed passengers, airport employees and government employees as set forth in TSA security directives.
- Control access to security checkpoints
- Provide direction to customers on divestiture.
- Verify passenger boarding passes and/or airport authorization to ensure concourse access is permitted.
- Communicate effectively with others in work environment and with the public.
- Comply with Company and Client expectations regarding professionalism, knowledge, accuracy and timelines of service.
- Provide “Legendary” and timeliness of service.
- When necessary for international arrivals, direct customers to appropriate lane depending on citizenship and ensure that arriving customers are in possession of completed customs and immigration paperwork.
- Comply with all safety, security, compliance and quality standards and procedures established by the Company, by our Clients and by regulatory authorities.
- Miscellaneous duties as assigned.
Physical Demands:
- The individual may be required to stand and walk for 2/3 or more of the work shift.
- Individuals may be required to talk, hear, and use hands to handle or feel for 2/3 or more of the work shift.
- Individuals may be required to lift up to 50 pounds or more for up to 1/3 of the work shift.
Work Environment:
- The work environment has a moderate noise level.
Language Skills:
- Ability to communicate effectively in the English language.
- Ability to read and interpret documents such as safety rules, operating and procedure manuals, employee handbooks, and passenger boarding documents.
- Ability to effectively present information, and respond to questions from passengers, groups of managers, clients, customers and the general public.
ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350 offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit www.abm.com.
ABM does not require its team members to be vaccinated for COVID-19, but a small number of worksites may still be subject to COVID-19 vaccination requirements due to applicable law or client requirements. If a worksite has a COVID-19 vaccination requirement, the Company will make exceptions for medical reasons, sincerely held religious belief, or other legally recognized exceptions.
ABM is an EOE (Minority / Female / Veteran / Disability / Gender Identity / Sexual Orientation) and is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
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