Aircraft Services Planner and Dispatcher

General Responsibilities: 
Cabin Dispatcher/Planner will receive orders via telephone, enters information into computer system or manual orders. May give general information over the phone to clients/customers. 

Must also assign worker orders to cabin agents.

Specific Duties/Essential Job Functions: (Other duties may be assigned)

• Data entry of work orders; (If integration is not applicable)
  • Ensure that every order called is entered into the computer system
  • Ensure all calls are recorded on the daily log
• Answer phone calls from Special Services Department
• Assign cabin agent work orders.
• Responsible for the direct oversight of all main flight employees. 
• Operated the dispatch center and monitored all equipment changes, late flights, gate changes etc.
• Tracked and documented all flights and aircraft nose numbers.
• Maintained daily shift schedules and other various reports.  
• Assist in the supervision of personnel to ensure that all company appearance, safety, policy, and security guidelines are adhered to. 
• Miscellaneous duties as assigned. 

Supervisory Responsibilities: Cabin Agents

Other:

Physical Demands: 
(The Physical Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• The individual may be required to sit, stand and/or walk for 2/3 or more of the work shift.
• Individual may be required to talk, hear and use hands to handle or feel, for the entire work shift.
• Individual may be required to lift up to 50 pounds occasionally.

Work Environment:

(The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• The work environment has a moderate noise level.

Specific Job Knowledge, Skill, and Ability:

(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements described are representative of the knowledge, skill and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.)

Language Skills: 

• Ability to communicate effectively in the English language. 
• Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks.
• Ability to write routine reports. 
• Ability to effectively present information, and respond to questions from passengers, groups of managers, clients, customers and the general public.

Math Skills:

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

Computer Skills

• Ability to type and use computer software accordingly

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. 

Grooming:

Must wear appropriate uniform and badge/ID at all times.

Education: 
Must possess a high school diploma or GED

General Company Requirements:

• Employee must comply with the Company’s uniform and grooming standards and must wear his or her SIDA badge/Airport ID at all times. 
• Employee must comply with all guidelines and policies set forth in the Employee Handbook.  These policies include, but are not limited to, the Company’s Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy.  Employee must also comply with regulatory agency requirements, including, but not limited to, the ADA, ACAA, DOT, TSA, FAA, and Federal, State, and Local authorities.

Education:
High School Diploma or GED preferred.

Experience:
Previous customer service experience preferred. 

Overall:
Must be 18 years of age or older.
Must submit to and pass a drug screening.
Must meet all requirements to receive required airport badge.

 

This job description is subject to change at any time, at the discretion of management.
Must work schedule as assigned.