What are the responsibilities and job description for the Area Operations Manager position at ABM US?
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management
Position Responsibilities
Coordinate service activities for assigned building. Ensure that services are performed as contracted and at the intended profit margins.
Control supplies, equipment, and personnel necessary to meet customer specifications.
Interact with customers daily to obtain feedback on services and special needs. Troubleshoot potential problems and concerns.
Manage the company’s quality control monitoring and safety programs at the assigned buildings.
Conduct quality of service inspections at assigned buildings.
Attend ABM training workshops when scheduled.
Develop operational improvement plans and implement process changes within assigned buildings.
Attempt to increase revenue by ensuring the Supervisors are looking for ways to provide additional or periodic services to the customers.
Ensure compliance with company policies and procedures and all federal, state, and local government regulations.
Ensure that all paperwork, including terminations, labor variance action plans, and operational model is complete and accurate and is submitted to the district/hub in a timely manner.
Analyze and manage, in a proactive manner, both the financial and the operational performance of the assigned buildings.
Ensure that payroll is accurate and submitted to the appropriate payroll personnel in a timely manner and, when applicable, correct any payroll discrepancies.
Work with District Manager to develop an action plan for all invoices that are outside of the contractual parameters.
Manages and provides leadership to Supervisors, and Lead personnel assigned to the buildings.
Responsible for the overall direction, coordination, and evaluation of personnel within the assigned building. Carry out supervisory responsibilities in accordance with the company’s policies and applicable laws.
Responsibilities include directing work; appraising performance; rewarding and disciplining employees; addressing complaints, resolving problems, and terminating employees. Must be available during day operations as well as the night operations by visiting the sites on a regular biases to ensure you know each one of your employees onsite and understand the routines they have in place. Ensure each team member is well versed in the set scope of work and look for opportunities to be more efficient and for tasks to be performed in a safe manner.
Performs other duties as assigned or requested.
Knowledge, Skills & Abilities
- Associates degree is preferred but not mandatory.
- A minimum of three years of supervisory experience in a service/customer-oriented
- environment.
- Experience in cost estimating/pricing work.
- Must be able to write reports and business correspondence and effectively present information
- and respond to questions from managers and customers.
- Previous Amazon Experience a Plus
- Knowledge of MS Office including word, excel and powerpoint.
- Good communication skills both written and verbal.
- Proven ability to work with various levels of staff and management
