What are the responsibilities and job description for the Concierge - Full Time position at ABM US?
Position Summary Details
The Ambassador Customer Assistant provides assistance and information to airport passengers.
Essential Functions
- Acts as a Welcome Ambassador for arriving passengers
- Greets and engages with passengers in and around the terminal area to offer assistance with directions, flight information and general inquiries
- Explains to passengers what services are available to them at the airport
Responsibilities
- Provides assistance to Porter’s Special Service Request passengers including transporting wheelchair passengers to and from their flights, escorting unaccompanied minors and guiding passengers with visual impairments
- Assists with baggage as required, including pushing baggage carts
- Monitors and enforces carry-on baggage size requirements in accordance with Porter’s carry-on baggage control program
- Manages passenger lines at check-in to ensure a smooth, orderly and efficient flow of passengers during peak times
- Provides assistance to passengers using Porter kiosks to check-in
- Assists with the grooming of aircrafts to maintain a clean and elevated inflight experience for passengers
- Transfers and distributes wheel chairs between mainland and Airport Terminal
- Assists with re-stocking check-in and gate positions
- Provides ground transportation or curbside assistance
- Alerts maintenance employees about malfunctioning restrooms, elevators, or other equipment.
- Actively participates in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understands, complies and promotes the Company Safety Policy
- Other duties as assigned
Qualifications
- Must be 18 years of age or older.
- Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including ten-year work history if available.
Preferred Qualifications:
- Customer Service Experience
- 1 yr of similar work experience
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