Operations Manager

The Operations Manager role is accountable for cultivating and maintaining optimal client relationships through Integrated Facility Solutions (IFS) management for a designated site in a cost-effective manner. A strong leader of people who is process oriented; ensures conformance to ISO, FDA, cGMP clean room operations and contract requirements.  Also responsible for positively impacting account gross profit redemption, client reports, quality control, customer satisfaction as well as up-sell opportunities for all ABM service lines. Individual is responsible for delivering a high level of customer service through the timely completion of work orders assigned to ABM service groups.  This role oversees three major operations: facility services, cleaning operations, and contract management. Responsible to oversee maintenance operation including, but not limited to, mechanical, electrical, plumbing, carpentry, janitorial and general building infrastructure. Responsible to oversee cleaning operations including, but not limited to, general office areas, and clean room clean operations.  Responsible for management of vendor service contracts to include but not limited to security, pest control, food services, landscaping etc.

Benefit Information:

ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit  ABM 2024 Employee Benefits | Staff & Management

Job Duties

• Ensures safe work practices and helps manage the safety program.
• Manages a comprehensive preventive and reactive maintenance management program.
• Responsible for the overall direction, coordination, and performance management of the team. Carry out supervisory responsibilities in accordance with the company’s policies and applicable laws.
• Provide effective leadership, inspiring the team to exceed assigned quality and cost savings goals and to progress along their career path.
• Coordinate maintenance activities for assigned buildings and manufacturing suites.  Ensure that services are performed as contracted and at the intended profit margins.
• Oversees the use of three different client and ABM CMMS/Work Order Systems.
• Oversees vendor/sub-contractor work, ensuring work meets the quality and safety standards of ABM and the client.
• Interact with customers daily to obtain feedback on services and special needs.  Troubleshoot potential problems and concerns.
• Manage the client’s quality control monitoring and safety programs at the assigned buildings.  Conduct quality of service inspections for all assigned operational areas. 
• Develop operational improvement plans and implements process changes to increase efficiency of team and help the account to meet aggressive cost savings goals.
• Effectively manage a multimillion-dollar operational expense budget with the goal of achieving cost savings goals and increasing revenue.
• Ensure that payroll is accurate and submitted to the appropriate payroll personnel in a timely manner and, when applicable, correct any payroll discrepancies. 
• Responsibilities include directing work; appraising performance; rewarding and disciplining employees; addressing complaints, resolving problems, and assisting with hiring and terminating employees.

 MINIMUM REQUIREMENTS *

Qualifications – Education & Experience

1. Bachelor’s degree in Engineering, Facilities Management, or equivalent technical curriculum.
2. Minimum of 5 years proven management experience.
3. Proven ability to manage, train and develop team members.
4. Proven experience building and maintaining professional working relationships.
5. Ability to implement current and changing policies and procedures.
6. High degree of effective verbal and non-verbal communication skills.
7. Read, write, and communicate using English language sufficient to perform job functions.
8. Able to act independently and make accurate decisions with focus on attention to detail, safety, and company policy and procedures.
9. Ability to demonstrate exceptional service and interpersonal skills.
10. Ability to analyze and understand P&Ls and other financial reports.
11. Understand and respond appropriately to client and customer inquiries and/or issues.
12. Ability to analyze and solve problems quickly and effectively.
13. Ability utilize ABM office systems as necessary for job success.

Qualifications – Other Skills, Abilities & Knowledge

1. Solid understanding of cGMP operations and processes.
2. Independent, self-starting problem solver.
3. Effectively manage confidential data, and professional work with colleagues in establishing and adhering to data governance standards.
4. Ability to thrive in fast-paced environments, be able to manage and work to bring clarity through ambiguity and complexity and support multiple projects simultaneously.
5. Highly responsive to business needs.
6. Experience working in a regulated industry subject to compliance and audit practices. 
7. Ability to speak Spanish preferred.

Work Environment

1. General office environment
2. Shop environment
3. Biopharmaceutical production environment (clean rooms, labs, etc.)
4. Possibility of exposure to Boiler & Chiller Operations environments
5. Some exterior/outside environment

 Organizational Relationships

1. Reports to the National Account Director but interacts with client and local team directly on a daily basis.
2. Supervises 5-8 Direct Reports and has oversight for roughly 25 onsite resources.

The Company may require that the successful candidate hired for this position be fully-vaccinated for COVID-19, if and to the extent permitted by applicable law.  The Company will make exceptions for medical, sincerely held religious belief, or other legally required exceptions. 

Salary : $45,000 - $50,000