OPERATIONS MANAGER

Annual Salary Range:  $75,000.00-$87,000.00 US Dollars
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.  You may be eligible to participate in a Company incentive or bonus program.

Shift: Afternoons Overnights (May overlap)  Emergencies & Weekends as needed

Benefit Information:
ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management. 

Position Summary: 
The Operations Manager is responsible for the growth, operational and financial success of his/her branch.   The Operations Manager must lead a diverse team, engage in regular client interaction, develop internal and external relationships, deliver financial goals, manage and forecast an accurate budget, manage vendors, interface with senior leadership and work to continuously develop operational team members. 
 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Client Relations

• Maintain constant communication with clients to ensure consistent and satisfactory service.
• Entertain clients and prospective clients.
• Respond to customer inquiries and resolve complaints.
• Ensure quality services are provided in accordance with account requirements.
• Visit client accounts and establish customer inspection and visitation schedules.
• Maintain effective and robust quality assurance programs.
• Identify and correct problems pertaining to productivity and efficiency.

Employee Relations and Supervision

• Create a team-oriented environment where employees can learn and succeed.
• Create positive employee morale within your branch.
• Demonstrate solid leadership skills.
• Ensure branch employees understand their responsibilities and are properly trained.
• Regularly review employee performance and address performance issues.
• Provide support and leadership in special projects/initiatives, as directed by regional, division or corporate-level management.
• Ensure that all audits, including financial, HR, Safety and Risk Management audits, achieve satisfactory results.  Investigate and correct issues identified in audits.

General

• Responsible for the operational and financial success of an ABM branch and Districts as assigned.
• Is accountable for meeting financial objectives by controlling expenses, expanding billable services to current customers, and attracting new customers. 
• Responsible for all financial aspects of branch operations, including budgeting, labor review, billing, receivables, and payables.
• Responsible for completion of annual budget. 
• Responsible for keeping revenue and costs within this budget.
• Must be able to forecast future performance against annual budget.
• Ensure accurate billing and assist in the collection of overdue accounts.
• Ability to understand profit and loss statements.
• Control labor expenses. Direct the purchasing and inventory management of supplies.

MINIMUM REQUIREMENTS: 

• Bachelor’s degree, preferred
• 5 years prior management or supervisor experience in EVS.
• Fire Safety 
• Blood Borne Pathogens 
• Hand Hygiene
• Infection Control 
• Q-Tips, and Best Practices
• Chemical Safety and Usage 
• Understanding of the service industry trends, practices, and process.
• Solid accounting and business acumen
   

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities.  Additional functions and requirements may be assigned by supervisors as deemed appropriate