Project Manager

This person will oversee day to day operations of a node or market of identified Amazon Facility They will ensure quality control of the facility, satisfaction of the site leader while exceeding client expectations. The Project Manager is responsible for overseeing day to day operations, escalations, training, staffing and coverage. The Project Manager must be a professional in his/her understanding and knowledge of each site type in their area. 

HR Related Tasks

• Ensures that all open positions are posted in a timely manner to backfill to avoid under target staffing levels and possible impact to service and site.
• Manages Payroll related items. 
• Manages Employee concerns. 
• Addresses any corrective action with employees 

Account and Site Customer Support

• Weekly quality control inspections of facility– thoroughly follows up on all findings and ensures correction. 
• Ensures route cards are provided and maintained for the site.
• Has a strong relationship with client.
• Ensures cleaning supplies and equipment are maintained, laundered, or replaced as needed.
• Ensures that all touchpoint cleaning check lists are posted, completed, and retained for verification or audit purposes.
• Ensures other site-specific check lists are posted, completed, and retained. 
• Follows up on all escalations and ensures long term correction or resolution – shares updates with national team and SPM.
• Schedules a weekly walk with client site leader to complete quality control Inspection and follow up on all findings or call outs 
• Manages all product/supply ordering where applicable for site.

Employee Management 

• Ensures any new communications regarding SOW, SOPs, etc. are communicated out and or trained/reviewed with all staff in a timely matter, always meeting deadline provided.
• Complete monthly training with all staff and retain/submit documentation of training.
• Ensure new hire training is completed for all employees coming into the facility. 
• Ensure new staff members are trained and fully understand all ABM &/or Amazon SOPs for specified site type. 
• Maintains communications with staff across all shifts.

Other Task and/or Requirements 

• Completes Diversey training.
• Has full knowledge of the SOW.
• Immediately reports escalations to National Operations Manager in a timely matter. 
• Follows up and meets deadline on all National Team requests or directives. 
• Responding to emails, calls and texts in a timely and professional manner.
• Hours should be flexible be to ensure accountability across multiple shifts.
• Add “Hours Submission” daily for designation site in SharePoint.

Minimum Requirements

• Excellent written and in person communication skills
• Good computer skills and knowledge of software programs – Outlook, Skype, Teams, Excel, Chime, SharePoint
• Ability to learn new customer-based programs as well.
• Experience in the facility service industry with a client facing background is preferred but not required.
• 3 years’ experience in leadership and team building
• Must have valid driver license. 
• Must have reliable transportation.
• Must be able to pass background check and drug screen.
• Bi-lingual/multi-lingual a plus.
• Ability to work long hours and be available 7 days a week.
• Ability to Multitask. 
• Works well under pressure.
• Strong self-management skills. 
• Must be organized and detailed oriented. 

This list is some but not all job duties and/or responsibilities that will be required for this position and managed on a proactive day to day bases.