What are the responsibilities and job description for the Janitorial Quality Control Lead position at ABM US?
Janitorial Quality Control Lead for Stadium in Santa Clara, CA. Role will entail quality control work, facility audits, reporting, and remediation of deficiencies.
Pay Rate and Shift:
Pay is $24.00-$28.00 hr
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Shift is part-time on an as needed basis.
Please note: this position will require the selected candidate to work events and post events as needed. This will include nights, weekends and holidays.
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Front Line Team Members (Programa de beneficios de).
Janitorial Performance:
• Work as an extension of the on-site management team to routinely walk the venue, audit & evaluate the performance of the cleanliness, communicate areas of deficiencies, and remediate those deficiencies.
• Provide detailed feedback to management regarding performance of the work
• Complete assigned checklists and audits within the venue and return feedback to management.
• Identify, document, and communicate areas of improvement or opportunities for additional work.
• Communicate with both direct staff as well as subcontracted staff to complete janitorial scope of work.
• Work with Project Manager and Asst. Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met
• Respond to client inquiries on behalf of management; discuss and resolve with customer pending complaints/feedback
• Inform Project Manager of status of work; identify potential issues and recommend appropriate action
• Keeps Project Manager informed of business issues impacting effectiveness of project; promptly escalates serious issues to Project Manager or Asst. Project Manager
• Report accidents and property damage in an accurate and timely manner.
Employee Relations and Supervision:
• Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs;
• Recommend staffing levels; work with Project Manager and HR to hire, train and evaluate staff;
• Understand applicable union contracts and develop effective working relationship with local labor unions;
• Enforce ABM and client policies and procedures through mentoring and coaching of field personnel.
Minimum Requirements:
• Bilingual (Spanish/English) is preferred but not required
• 1-2 years of Supervisory experience
• Excellent attention to detail
• Must be proactive and self-motivated
• Excellent verbal and written business communication skills.
• Customer service experience is preferred but not required
• Working knowledge or desire to learn janitorial equipment
• Intermediate level of Microsoft programs
• A passion for serving others and helping others to succeed.
• Excellent personal organization skills
• Ability to use MS Office Suite, Smart Phones, Internet and other job related applications.
Salary : $24 - $28
