What are the responsibilities and job description for the Stadium Dispatcher position at ABM US?
Position Summary Details
The dispatcher is responsible for dispatching of cleaners to assigned areas of responsibility during or after events. A Dispatcher also establishes and maintains effective communication and working relationships with clients, co-workers, shift coordinators, supervisors, managers, etc.
Responsibilities
- Support the performance of the planned and unplanned maintenance/service/ installation/control calls from managers.
- Provides assistance, information and customer service as requested to arriving, transferring or departing clients.
- Schedules and dispatches cleaners to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers; determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements
- Relays work orders, messages, and information to or from crews/teams, supervisors, and field inspectors using telephones, two-way radios, and/or computers
- Advises personnel about problems such as construction areas, accidents, weather conditions, other hazards, bottlenecks, wait times, etc.
- Monitors personnel and/or equipment locations and utilization in order to coordinate service and schedules to achieve optimal efficiency; ensures timely and efficient movement of resources according to work orders and/or resource schedules
- Oversees all communications within specifically assigned areas
- Receives or prepares work orders and work schedules
- Orders supplies and equipment and issues them to personnel
- Records and maintains files and records of customer requests, work, or services performed, inventory, and other dispatch information
- Strictly adheres to all safety and regulatory compliance procedures
- Coordinates and arranges for necessary repairs in order to restore service and schedules
- Miscellaneous duties as assigned
Tracking:
- Monitors daily services and create/update a log sheet or service log
- Maintains periodic contact with service personnel to ensure completion of assigned duties
- Informs the on-duty supervisor of any issues out of the ordinary that may need additional assistance or oversight
- Creates reports to monitor activity and operations
Qualifications
- Must be 18 years of age or older
Preferred Qualifications:
- Customer Service Experience
- 1 yr of similar work experience
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