What are the responsibilities and job description for the Supervisor (Sidewalk Sweepers) position at ABM US?
Position Summary Details
This is a Supervisor role, overseeing sidewalk sweepers in downtown.
MUST HAVE VALID DRIVER'S LICENSE, MUST HAVE MINIMUM 3YRS SUPERVISORY EXPERIENCE
Driving or walking sidewalks outside in all kinds of weather
MUST BE ABLE TO WORK WEEKENDS, HOLIDAYS & OVERTIME
40hrs a week 7:00am to 3:30pm
Weekdays off
Benefit Information
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Front Line Team Members| (Programade Beneficiosde ABM)
Responsibilities
- Demonstrate capability and interest in training others.
- Can be relied on to train service technicians and trainees.
- Teach other technicians how to solve problems without solving the problem for them.
- Keep technical knowledge up to date regarding equipment and concepts.
- When presented with a problem, know what to do, and why, and whether to repair or replace.
- Search out and read applicable manuals and online sources.
- Belong to and take advantage of technical organizations to improve technical knowledge.
- Demonstrate capability of a handling heavy workload of calls
- Upon receiving a customer complaint, follow systematic questioning techniques and relate answers to the functioning of the system.
- Follow point-by-point troubleshooting guides to find faults in a short period of time.
- Avoid needless callbacks by checking complete system before leaving the job.
- Check safety and limit controls for proper setting before leaving the job.
- When faced with a seemingly unsolvable problem, seek out help and solve the problem before leaving.
- Use proper tools and instruments for troubleshooting.
- Inform customer when arriving at or leaving the job and when planning to return.
- Explore a customer complaint to determine the real problem.
- Respond to customer complaints with the proper amount of sympathy and empathy.
- When the problem is caused by the customer’s use of the system (rather than a fault of the system), tactfully instruct the customer on proper use of the system.
- Give assurance to customer that the problem is fixed; explaining cause and remedy; and if problem has not been fixed offer explanation of situation and suggest next step.
- Demonstrate ability to accurately determine job priorities by:
- Adhering to planned call schedule
- Scheduling report time concurrent with jobs
- Must be 18 years of age or older.
- Must meet all requirements to receive approval for working in specific ATS environments (if applicable), ten-year work history if available
Preferred Qualifications
- Customer Service Experience
- One year of lead or supervisory experience
- 2 yrs of commercial HVAC experience
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