What are the responsibilities and job description for the VALET (H) position at ABM US?
Provide professional, courteous and compassionate guest services for patients, visitors, and guests while meeting the standards outlined by TJC, ABM, and the Hospital. Assist the Operations Manager in overseeing and coordinating all activities related to the Valet operation. Proactively approach, greet and acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service. Responsible for all other duties assigned. Some positions require cash handling.
Primary Duties:
- Coordinate traffic flow in valet lanes and hospital porte-cochere
- Maintain the front driveway congestion-free through traffic control, monitoring illegal parking, and immediately store vehicles.
- Greet all guests; inquire about destination; give directions
- Inform guest of Hospital valet and self-park options, relevant services, hours of operation, and after-hours key retrieval.
- Assist employee and transport van drop-off and pick-up of the proper area for loading/unloading and direct deliveries to appropriate area.
- Organize “next car parked” and distribute keys to valet team.
- Authorize valet breaks and communicate shift change needs
- Predict and communicate traffic flow peaks and lot issues
- Identify and arrange for extra support for extended wait times.
- Accurately tally and split the tip pool
- Receive and receipt a variety of valet payments
- Accurately prepare daily cash reports and reconcile cash, check, HPS coupons, Hospital vouchers, and management approved complimentary parking.
- Project currency and coin requirements and re-order as necessary.
- During peak times, operate, park and retrieve all vehicles in a safe manner by obeying all traffic laws, Facility policies, and applicable pedestrian regulations.
- Ensure each guest receives outstanding service by providing a friendly environment, which includes greeting and thanking everyone.
- Assist each guest with car doors, wheelchairs/strollers and belongings.
- Keep work area clean of debris.
Essential Knowledge and Skills:
- Able to act independently and make accurate decisions with exceptional focus on attention to detail.
- Ability to control flows of traffic and valet lanes.
- High degree of attention required preventing injury to others and damaging to vehicles when operating vehicles to and from location.
- Ability to demonstrate exceptional service and interpersonal skills that are interpreted as positive and customer service oriented.
- Ability to calculate and balance numbers rapidly and accurately.
- Understand and respond appropriately to basic customer and employee inquiries.
- Ability to analyze and solve problems,
- Must maintain confidentiality of patients, visitors, staff and guests.
- Ability to operate equipment in assigned area.
- Ability to calculate and balance numbers rapidly and accurately.
- Ability to analyze and solve problems.
Qualifications:
- Ability to communicate valet information and policies in a manner easily understood by hospital patients and guests.
- Ability to support and maintain expectations within policy and procedure guidelines.
- Ability to act independently and make accurate decisions.
- Effective verbal and non-verbal communication skills.
- Ability to work in an environment that is not necessarily protected from weather and temperature changes with exposure to hot, cold, wet, humid or windy weather conditions for long periods of time.
- Must be able to meet health requirements such as TB test, Hepatitis screen, Rubella, etc.
- Must be able to lift, push, pull objects up to 50 pounds with reasonable accommodation, and exhibit full range of motion including standing, bending, stooping, kneeling, reaching, twisting, lifting, pushing, pulling, climbing, balancing and crouching.
- Ability to stand continuously and perform job functions for a full shift.
- Education minimum: high school diploma or equivalent
- Read, write and communicate using English language sufficient to perform job functions.
- Applicants may be rejected if an interview or background check reveals that the applicant has been convicted of a felony or offense against property such as receipt of stolen property, larceny, embezzlement, burglary or similar convictions.
- Must pass a pre-employment drug test.
- Must provide proof of eligibility to work in the United States.
- Must be 18 years of age and possess a valid driver’s license with a MVR criteria meeting company guidelines, if required.
- Ability to operate a standard and automatic transmission, if required.
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