What are the responsibilities and job description for the Customer Service/Dispatcher position at ABM?
Responsibilities: - Dispatch service technicians to customer locations based on scheduling and urgency - Utilize GPS and transportation management systems to efficiently assign and track technician routes - Analyze service requests and determine appropriate technician skillset for each job - Coordinate with shipping and receiving department to ensure timely delivery of parts and equipment - Communicate with customers to provide updates on technician arrival times and service status - Manage fleet of vehicles, including scheduling maintenance and repairs - Maintain accurate records of service calls, technician availability, and customer information - Collaborate with supply chain team to optimize inventory levels and minimize freight costs Experience: - Previous experience in service dispatching or related field preferred - Familiarity with GIS (Geographic Information System) software and AS400 system is a plus - Strong organizational skills with the ability to prioritize tasks in a fast-paced environment - Excellent communication skills, both written and verbal, to effectively interact with technicians and customers - Knowledge of transportation management principles and practices This position offers competitive pay and benefits. Join our team of dedicated professionals in a dynamic work environment. Apply now to be considered for this exciting opportunity.
Job Type: Full-time
Pay: $19.94 - $20.85 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Dispatching: 1 year (Preferred)
Ability to Commute:
- Hawthorne, NY 10532 (Required)
Ability to Relocate:
- Hawthorne, NY 10532: Relocate before starting work (Required)
Work Location: In person
