Facility Manager

Duties and Expectations:

• Working Hours and Reporting for Duty

• Days and times of working and break time hours are flexible and expected to fluctuate with the demands of business and duties expected. Primary times are Monday to Friday on a daytime shift. (8AM - 5PM) Hours worked per week will range from 45-50 hours.

• Notice of fluctuations of working schedule should be directed to Operations Manager and require pre-approval.

• You must start your shift rested and ready to work in approved working attire for your position. See office rules for descriptions of acceptable working attire for field managers. This includes having name badge present and visible at all times.

• Operate Facility Within Approved Parameters

• Know and understand all applicable requirements of contract with property owner and ensure compliance with those requirements.

• Ensure compliance with all approved standard operating procedures (SOP) as they pertain to each location and operating situation.

• Regularly review approved operating budgets, expenses, payroll hours etc. to ensure that each facility is operating within appropriate levels.

• Report and explain any variances that arise.

• Develop and Maintain Working Relationships with Customers and Vendors

• Types of Customers

• Parking Customers

• Daily transient

• Monthly

• Corporate or Validation

• Clients - Owners

• Internal Customers

• Superiors

• Colleagues

• Interdepartmental

• Subordinates

• Basic Customer Service Guidelines

• When a customer is present your full attention and the perception received by the customer should be on serving them during their parking experience.

• Answer any questions customers have in a polite and professional manner and assist customer to the best of your ability.

• Never place blame or admit to any error made by you or any other department or employee until situation is fully investigated.

• If unable to fully assist customer immediately then evaluate situation, call for assistance from immediate management or collect customer information for later follow-up by you or other management.

• Vendor Relationships

• Understand what is expected of each vendor and what they expect from you.

• Know the roles and responsibilities of each representative of each vendor and proper procedures for reporting variances to those expectations to senior management or directly to vendor.

• Maintain professionalism with all representatives of each vendor and train staff to do the same.

• Documenting and Reporting Requirements

• Maintain accurate list of all required reports and due dates for each location and assign those duties to proper staff members. These include but are not limited to the following:

• Daily Reports

• Statistical Reports

• Event Reports

• Expense Reports

• Audit Reports

• Review and sign all required reports prepared by staff and ensure they are completed correctly and in a timely manner.

• Properly prepare and present proposals and recommendations for changes as new ideas or situations arise.

• Ensure that all incidents are properly documented and reported in a timely manner and that staff is continually reminded and retrained on the proper procedures for reporting.

• Properly document all meetings, training, and / or counseling done with each employee and submit documentation to HR department for placement in permanent employee file.

• Manage and Develop Staff.

• Must have working knowledge of duties and expectations for all subordinate support roles such as assistant managers, supervisors, clerks, lane cashiers, and attendants.

• Delegate responsibilities to subordinates and check on work regularly.

• Conduct regular meetings and training with each level of staff.

• Mentor and counsel as appropriate.

• Use and Knowledge of Access Control and Mechanical Systems and Devices.

• A Facility Manager is expected to have functional knowledge of all access control equipment on site.

• Must be able to effectively use the access control systems as intended and be able to train others about its use.

• Effectively troubleshoot and evaluate dysfunctions and take necessary action to correct in timely manner.

• An operations manager must also know how to use programs and change functions that are available on some computer systems installed which operate equipment or are necessary for daily functions of the business. These may include but are not limited to the following examples:

• Dynacount, Environmental Control Systems.

• DynaPark, SkiData,

• GPACS or Gatekeeper, Great plains

• Network or Non- Network PC equipped with programs such as Word, Excel, and Outlook

• In addition, it is also a requirement that this role possesses a basic knowledge of other mechanical and computer systems that are installed on site. Examples are: Booth heaters, air handlers, boilers, electrical systems, environmental control systems and fire control systems, elevators and escalators.

• Be able to generally evaluate proper functionality of all devices and systems installed at location.

• Must know where all emergency shut off valves are located.

• Must know which vendors or upper management to contact if repairs are determined or in the event of an emergency.

• Other Duties As Assigned Including But Not Limited To

• You should be prepared to help with any reasonable task which you are request to from your senior manager. Examples include but are not limited to:

• Conducting competition and rate surveys.

• Assisting to develop training programs or new operating procedures.

• Completing special reporting required or newly developed.

• Making evaluations or recommendations of operating procedures, policies, budgets, or expenditures.

• Analyzing current operating models and reporting results.

Qualifications Required:

• Education / Training / License (s) Required:

• Computer Literacy

• College Degree or Equivalent Experience

• CPP Certification

• Continuing Education Credits in Management or Equivalent.

• Valid Drivers License

• Experience / Job Knowledge

• Three Years Management Experience in Parking.

• Physical Demands include, but not limited to:

• Sit and/or stand for extended periods of time

• Reach with hands and arms

• Use hands to write reports and perform needed maintenance.

• Hear the "average" customer through a glass partition.

• Speak and be heard by the "average" customer through a glass partition.

• Lift or move up to 50 pounds occasionally.

• Bending, twisting, walking