What are the responsibilities and job description for the Lead Cashier position at ABM?
Position Summary Details
The Lead Cashier is accountable for cash transactions with daily and monthly parking customers.
Essential Functions
- The Lead Cashier is responsible for excellent customer service and for all customer transactions.
- The Lead Cashier must be flexible and willing to complete all tasks that are assigned.
- Must possess excellent customer service skills for all customer transactions
Responsibilities
- Oversees all cashiers to make sure work is completed appropriately
- Accountable for cash transactions with daily and monthly parking customers
- Make sure correct change is given and all transactions are accounted for correctly
- Train new associates on POS systems
- Count down cash drawer with previous shift lead present to ensure accurate counts and reporting
- Check in with cashiers, no less than once an hour, for drops and change needs.
- Provide customer service and information to patrons in and exiting the parking deck.
- Check unattended booths no less than once every two hours. Ensure booths are in unattended mode and that booths have all need materials.
- Review the schedule and prep for next shift. Including money audits, supply checks, verifying the cashier has all needed paperwork to complete their duties
- Responsible for quality service, customer satisfaction, clean facility areas, and a safe work environment
Qualifications
- Must be 18 years of age or older
- Must meet all requirements to receive required airport SIDA badge (if applicable), including ten-year work history if available
Preferred Qualifications:
- Customer Service Experience
- 1 yr of similar work experience
ABM is an Equal Employment Opportunity/Affirmative Action Employer (Minority/Female/Veteran/Disability/Gender Identity/Sexual Orientation)
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