Policy & Procedure Administrator

Employee Perks

• Employee Benefits (401k plans and match opportunities / Company paid Short-Term and Long-Term Disability / Tuition reimbursement / Affordable health insurance options)
• Competitive compensation with opportunities for annual raises and promotions
• Community focused culture that allows networking and involvement in Hampton Roads and Parts of North Carolina
• An employee-focused, diverse, and member relationship driven workplace environment

Job Overview

The Policy & Procedure Administrator is responsible for developing, and reviewing, modifying, and maintaining existing Credit Union policies, procedures, and guidelines in conjunction with the responsible management and operations owners. The main responsibility is to ensure that company policies and procedures are clear and easy to understand by both employees and clients. This role will be charged with keeping records of any policy and procedure changes, including revisions, updates, and deletions. This role will also have a working relationship with all business units to revise, refine, and/or create the required documentation that is made available within departments and across the company as reference publications in the SharePoint HUB (“database”).

Major Responsibilities

• Manage the policy and procedures section of the database by assigning use and/or admin roles appropriate for the access level required.
• Interacts with Subject Matter Experts (SMEs) in all business/operational areas to create, review, approve, distribute, revise/update, activate, and archive Credit Union policies and procedures; ensures method, consistency, style, design, and terminology are professional and adheres to defined Credit Union standards and requirements.
• Assists lines of business in the creation of departmental policies, operational procedures, and job aids by managing reviews with SMEs to ensure continued accuracy and completeness of policies and procedures. Collaborate with business lines to gain insights on how information is consumed by the audience and then determine efficient ways to present and deliver such information.
• Ensures all published policies and procedures are updated to the latest template and format; reviews all new policies, procedures, and documents for compliance, grammar, and typographical errors before approving for publication in the database.
• Create documents that comply with the Credit Union’s standards on language, writing style, structure, and format with the ability to write clearly, concisely, and accurately to convey information to a wide variety of audiences.
• Ensures the policy and procedure creation process is followed and content is reviewed by leadership/SMEs prior to submission for publication.
• Ensures policies and procedures are reassigned according to updates in employee roles or status.
• Proactively manages expectations around assignments and deadlines.
• Performs other job related duties as assigned.

Position Requirements

• Three years to five years of similar or related experience.
• (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.
• Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Strong attention-to-detail.
• Ability to communicate effectively in writing, in person, and with all levels of the organization.
• Great command of the English language.
• Good organizational skills.
• Possessing initiative, problem solving, and critical thinking skills.
• Ability to operate a PC and other related office equipment and software with speed and accuracy, experience with Microsoft 365 (Outlook, Work, Excel, Teams, SharePoint).
• Physical qualifications include sitting at a computer for extended periods of time and be able to lift/carry up to 15 pounds.
• Must have a valid drivers license to travel between locations.

EOE/AA/M/F/DISABILITY/VET

Human Resources will only contact qualified candidates upon receipt and review of your resume. No phone calls please.