Night Audit Supervisor

At North Point Hospitality we serve our guests and each other with enthusiasm and care. You will Keep Pointing North with internal advancement opportunities, a communications platform by Beekeeper to keep you informed, and a competitive benefits package. Need money now? Access your pay on-demand between regular pay days!

As part of the NPH Team, The Night Audit Supervisor ensures an excellent guest experience throughout the evening /night by responding to guest needs and providing a warm welcome.

Essential Functions:

• Registers guests

• Checks out guests and settles accounts

• Provides general information to guests (i.e. directions, restaurant hours etc.)

• Balances and audits all Front Office postings and settlements

• Updates daily checklist and guest history

• Balances all credit cards, direct bills, and miscellaneous charges from all shifts

• Closes the food and beverage point of sale system and balances all room charges from outlets

• Starts close-out process; prints and distributes Night Audit Report Packets

• Consistently provides exceptional customer service by exceeding guests expectations

• Takes ownership of all guest complaints and rectifies the complaints quickly and efficiently

• Communicates information regarding guests’ needs to other team members and departments

Supervisory Responsibility:

None

Work Environment: Professional work environment requiring uniform professional dress; requires high level of verbal and written communication required with both internal and external customers.

Other Duties:

Please note that this description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Requirements:

• High School diploma or GED

• 3-year experience in hotel front desk desired

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Frequent use requires close vision, repetitive motion; bending; frequent standing (up to 8 hours) walking, reaching, occasional lifting up to 25 lbs.

Core Competencies: All North Point Hospitality employees are expected to exhibit the following behaviors in performing their job duties:

• Professionalism

• Ability to delight internal and external customers by anticipating needs and responding in a timely, friendly, helpful manner

• Consistently caring and respectful attitude toward others

• Act as a gracious host to all property guests, vendors and candidates for employment