Program Coordinator (Regional Director)

POSITION OVERVIEW:

Under the supervision of the Deputy Administrator, the Regional Director/Program Coordinator oversees staff to ensure quality care and oversees the functions of the shelters according to DHS regulatory and accreditation requirements. The Program Coordinator serves as a key member of the leadership team to ensure top quality services for the singles and/or families transitional housing program in multiple locations throughout New York City. The salary range is $90K - 100K/Year

RESPONSIBILITIES:

• Responsible for overseeing all aspects of operation at multiple locations - service delivery, compliance to contracts, targets (case management, employment, housing placements, medical and chart compliance, recreational activities, security, maintenance, food service if applicable, etc.).
• Provide leadership, guidance, direction, and supervision to all staff to ensure accurate and timely completion of deliverables, targets and benchmarks.
• Interview, hire, supervise, and set up training to program personnel to reach program goals.
• Conduct performance evaluations, disciplinary actions, resignations, and terminations.
• Monitor and maintain the fiscal condition of the program.
• Develop program content to address clients' needs related to ADL, Time Management, Critical Thinking, shelter rules and regulations.
• Ensure and maintain all regulatory agency (i.e.-Dept. of Health, OTDA, DHS, Coalition for the Homeless) standards are in compliance (related to food and emergency supplies, linen, personal belongings, client mail, laundry, personal care items, etc.).
• Understand all aspects of contract requirements and communicate this understanding to staff.
• Responsible for the overall administration, food service, procurement of equipment and supplies for program and staff at assigned locations.
• Plan, interpret all policies and procedures for staff; ensure implementation of all policies and procedures.
• Plan and organize program activities to maximize program contract's goals and performance targets as outlined.
• Plan, coordinate and facilitate social/peer support, ADL events and recreational activities.
• Communicate with peers at other Acacia Network Shelters on issues related to client progress and best practices.
• Facilitate interdepartmental communication and conduct regular staff/departmental meetings.
• Set realistic weekly and monthly performance goals in accordance with contract requirements with reporting staff.
• Ensure accurate and timely reporting and statistical information for both Acacia Network management and regulatory agencies.
• Review the analysis of program and demographic client data to make programmatic improvements.
• Monitor Food vendors and/or sub-contractors to ensure appropriate service deliveries and quality.
• Connect with community leaders to build connections, gain support and troubleshoot issues/concerns.
• Conduct periodic internal file review and implement Quality Assurance measures as needed to ensure quality service delivery to clients (i.e.-address and investigate client complaints).
• Organize onsite and offsite training opportunities for professional development of staff.
• Develop and implement crisis prevention and/or intervention strategies to ensure a safe and secure environment.
• Troubleshoot client and direct reporting staff program problems, and make decisions in accordance with program policies, procedures, and protocols.
• Provide assistance and follow-up in regards to critical incidents with clients.
• Conduct and document one-on-one supervision of direct reporting staff to assess and improve work performance (i.e. identify training needs, professional development, etc.).
• Serve as the Incident Commander for the entire portfolio.
• Report all incidents that may subject Acacia Network to liability to the Deputy Program Administrator.
• Review all times sheets for accuracy and fiscal responsibility.
• Tasks may be modified, expanded and/or assigned over time.

EDUCATION AND REQUIRMENTS:

• Bachelor Degree in Social Work or related field required (Master Degree in Social Work, preferred/Valid New York State LMSW, LCSW, or LMHC preferred)
• 7 years of experience with homeless population or special needs population AND experience with families with children highly_ desired (mental illness, substance abuse, HIV, etc.…)_
• 5 years must be in a managerial position
• Must be on call 24/7
• Able to travel to 4 different boroughs in a given day
• Familiarity with DHS, OTDA, Coalition for the Homeless plus
• Comfortable using a computer as a main work tool; knowledge/experience using CARES system as plus
• Experience in staff training and development
• Experience supervising high level staff
• Experience supervising staff in multiple locations
• Strong leadership, excellent organizational and communication skills
• Ability to work on a strong team of professionals in a culturally diverse environment
• Ability to multitask and to work and function under pressure