Customer Service Manager

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Manager at Acadiana Health and Aesthetics. As the Customer Service Manager, you will play a vital role in ensuring that our clients receive exceptional service and have a positive experience with our company.

Acadiana Health and Aesthetics is a renowned health, wellness, and aesthetic services provider dedicated to helping individuals achieve both internal and external well-being. Our comprehensive range of services, all available in one convenient location, includes health consultations, wellness programs, and aesthetic procedures. Our board-certified physician and dedicated team are committed to supporting our clients in their journey towards feeling and looking their best.

As the Remote Customer Service Manager, you will be responsible for overseeing and improving all aspects of our customer service operations. Your primary goal will be to ensure that our clients receive outstanding service from initial contact to post-service follow-ups. You will lead a team of customer service representatives, providing guidance and support to ensure effective and efficient communication with clients.

Responsibilities

• Manage and oversee the day-to-day operations of the customer service department
• Develop and implement customer service policies, procedures, and standards to enhance the overall client experience
• Train, supervise, and motivate the customer service team, ensuring they have the skills and knowledge to provide excellent service
• Handle escalations and resolve customer complaints in a timely and satisfactory manner
• Monitor and evaluate customer service performance metrics, identifying areas for improvement and implementing necessary changes
• Collaborate with other departments to improve cross-functional communication and customer satisfaction
• Stay up-to-date with industry trends and best practices in customer service to continuously improve our service offering

• Bachelor's degree in business administration or a related field
• Proven experience in a customer service management role, preferably within the health, wellness, or fitness industry
• Excellent communication and interpersonal skills, with the ability to build strong relationships with both clients and team members
• Strong leadership and people management abilities
• Exceptional problem-solving and decision-making skills
• Proficient in using customer service software and Microsoft Office Suite
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• A passion for delivering exceptional service and a commitment to client satisfaction

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Wellness Resources