Job Posting for Performance Analyst at acadiantotalsecurity
Responsibilities:
Assist sales team with contract generation for new customers and for add-on purchases (addendums) as needed
Perform data entry and device registrations for new accounts
Create, maintain, and resolve incoming technical and service ticket requests
Assist sales team with onboarding new customers by hosting webinars and phone conferences to offer training on Mobile Monitoring hardware, software, and services
Process, package, and ship equipment orders
Generate purchase order requests, product ordering, and general inventory responsibilities
Generate and customize reports to maximize customer utilization of our fleet management program
Assist and train customers in setting up dashboard reports, key fleet metrics, and automated alerts in their databases
Schedule and coordinate technician and subcontractors for service and installation appointments
Prepare, maintain, and distribute departmental operations and sales reports
Resolve customer service and technical support inquiries received via phone and email
Assist the billing department to ensure proper documentation and accurate invoicing of work orders
Skills/Qualifications:
High school diploma or equivalent
Must demonstrate advanced proficiency in PC based systems including Microsoft Excel, & PowerPoint
Ability to analyze data and recognize trends to make resolution recommendations
Ability to work independently with minimal direct supervision & possess excellent decision making & interpersonal communication skills
Valid LA Driver’s License with a clear driving record
Experience with Commercial & Governmental Bid Process a plus
Experience with Fleet Management and/or Transportation Logistics a plus
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Salary.com Estimation for Performance Analyst in Lafayette, LA
$45,556 to $55,146
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