What are the responsibilities and job description for the Customer Service Representative position at Acara Solutions?
Acara solutions is looking for an Service Representative for our client located in Rochester, NY
- Under moderate guidance and direction, provides customer service for one or more clients' products.
- Uses prescribed guidelines to maintain good customer relations, and customer claims and complaints are resolved fairly, effectively, and by clients' policies and procedures.
- Builds knowledge of the organization, processes, and customers.
- Delivers quality service to clients via phone, email, chat, and other avenues
- Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
- Develops and maintains an intermediate working knowledge of one or more clients' products, as well as industry policies and procedures
- Identifies opportunities for process improvement and works with leaders to implement
- Documents all interactions
- Serves as a mentor for less experienced teammates
- Performs data input, maintaining strong prioritization and organization
- Other responsibilities may be assigned.
Required Skills / Qualifications:
- High School Diploma or GED
- Minimum of 2 years experience in Customer Service Calls
- Minimum of 2 years experience in Dealing with Emails
- Minimum of 2 years speaking, reading, and writing in English
Job Types: Full-time, Contract
Salary: Up to $18.00 per hour
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Work Location: In person
Salary : $18
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