Mobile Manager

Mobile Service Manager

Summary:

The Mobile Service Manager directs and supervises the efficient and profitable operations of the mobile service department in the truck and bus service environment. This key role encompasses tech efficiency, effective customer retention, cost controls, and the achievement of service objectives while maintaining accurate service and training records. The Mobile Service Manager ensures the consistent utilization of technicians' time and seamless service delivery to customers.

Core Competencies:

1. Leadership and Team Management:

Driving departmental goals and objectives, the Mobile Service Manager demonstrates consistent leadership, fostering teamwork, motivation, and support within the service department team. They inspire excellence, professionalism, and collaboration to achieve service excellence and customer satisfaction.

2. Financial Management and Budgeting:

Responsible for preparing and administering the service department's annual budget, the Mobile Service Manager exhibits follow-up skills in monitoring costs, tracking financial performance, and ensuring fiscal responsibility. Proficiency in utilizing Excel, Word, and other tools to analyze and report financial data is essential.

3. Customer Relationship Management:

With a strong focus on customer service skills, the Mobile Service Manager excels in building and nurturing client relationships, providing exceptional service experiences, and overseeing follow-up processes to confirm customer satisfaction and loyalty.

4. Compliance and Regulations:

Attention to detail is paramount in upholding compliance with regulations, warranty policies, and operational procedures, ensuring meticulous record-keeping and adherence to industry standards. This includes using software applications like Excel and Word proficiently for documentation and reporting.

5. Work Ethic and Communication:

Known for consistent and reliable performance, the Mobile Service Manager sets a professional example by coming to work consistently, exhibiting excellent communication skills, and demonstrating flexibility and adaptability to meet evolving service demands within a collaborative team environment.

Qualifications and Educational Requirements:

To excel in the role of Mobile Service Manager, individuals must meet the following qualifications and educational requirements:

- Possess two to four years of relevant experience and/or training in the automotive or heavy truck industry, or an equivalent combination of education and hands-on experience.

- Employment within the industry and/or in a compatible role for a minimum of one year, demonstrating a commitment to the company and a familiarity with its operations and values.

- Managerial experience is highly favorable and considered a significant asset, though not mandatory. Prior leadership roles or supervisory responsibilities showcase the candidate's ability to lead and manage a team effectively.