What are the responsibilities and job description for the Customer Service Representative position at Accent Group Solutions?
Fulfillment CSR
Ready for a challenge? We are a fast-paced, growing company in need of hiring a new team member to fill a client services role. As a CSR, you will be providing product/service information and resolving any emerging questions that our customers face. Our best CSRs are genuinely excited to help our customers. They are patient, organized, and great communicators. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
- Manage large amounts of incoming e-mails/calls
- High computer competency
- Onboard new accounts
- Anticipate client’s needs
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer inquiries, provide accurate solutions in a timely manner
- Keep accurate client documentation including interaction and files
Skills
- Experience as a client service representative
- High computer competency: Microsoft suites and ability to learn new programs
- Strong phone contact handling skills, active listening, and excellent communication
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
Job Type: Full-time
Pay: $15.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid training
- Profit sharing
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Supplemental Pay:
- Bonus pay
Ability to commute/relocate:
- St. Louis, MO: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Work Location: Multiple Locations