Customer service representative

Accentuate Staffing has an immediate opportunity for a Customer Service Representative to support a global manufacturer in Cary.

After training, the position will be onsite 4 days and remote one day a week. This position will be the key liaison between company and its customers and will ensure the order process is executed accurately, including receiving the order, order entry, establishing available-to-promise via current inventory or production, order shipment and tracking, order delivery, and customer invoicing;

all while keeping internal and external parties apprised of the order status.

Responsibilities :

• Front Line Customer contact that ensures the order process is executed timely and accurately.
• Entering order into ERP system before close of business the day the customer PO is received;
• Establishing estimated ship date based on current inventory or production plan
• Ensure Order shipment and tracking, order delivery, and customer invoicing within 24 hours of shipment
• Maintain accurate estimated Ship Dates for orders by communicating and coordinating with the Site Production and Logistics Coordinator as well as Production Distribution Planner to define date based on input supply and the production schedule
• Effectively implement pricing and programs to ensure accurate execution of invoicing customers
• Properly enter new customer ship-to information for existing customers to support an accurate order-to Invoice process
• Ensure properly labeled product is shipped to our customers based on the state regulatory label requirements
• Provide real time feedback and input to Site Production and Logistics Coordinator and / or Production Distribution Planner on changes in customer product requirements
• Coordinate logistics with public warehouses and manufacturing sites which includes coordinating daily shipping with Third Party Logistics Provider, printing bill of lading, and sending shipment releases to warehouses and / or manufacturing sites
• Communicate any product shortages to the Production Distribution Planner and work with the operations team on issue resolution and contingency planning Provide weekly updates on the status of open orders and invoice orders within 24 hours of shipment
• Ensure prompt resolution for all customer issues by working with appropriate department to identify root cause and implementation of corrective and preventative actions
• Provide support to Inventory Control Manager and Account Receivable Specialist for inventory reconciliation and customer billing questions or issues
• Actively participate in efforts with commercial, operations, and finance by continually providing customer feedback to enable to meet both the customer’s and business’ needs
• Oversees and facilitates daily logistics activities and grants approvals for requested spends for expedited shipments requested by sales, customer service, or plant facilities

Requirements :

• Bachelor’s Degree Preferred or equivalent Customer Service Experience
• Professional approach to work with Customer Centric focus
• Bilingual candidate preferred
• Prior agriculture knowledge and International shipping experience
• Clear & concise communicator with external customers as well as production, planning, regulatory, commercial, and marketing teams
• Computer skills must include experience and proficiency with ERP, Excel, and Word
• Excellent verbal and written communication skills
• Highly Organized, detail oriented with respect to documentation and compliance
• Good problem-solving skills
• Ability to multi-task and maintain composure in fast paced environment

Last updated : 2024-05-01