Other Insurance Coverage (OIC) Customer Service Representative

Other Insurance Coverage (OIC) Customer Service Representative

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

In today’s business environment, growth isn’t just about building value—it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model—one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to revolutionize their operating models.

Operations is one of four services that make up one Accenture –the others are Strategy and Consulting, Interactive and Technology.

Job Description

The Other Insurance Coverage (OIC) Customer Service Representative (CSR) will make outbound calls to health insurance carriers to verify private health insurance information and update the client records in the system. The OIC CSR will also verify other health insurance by web verification.

Responsibilities

• Perform outbound calls to other health insurance carriers to verify private health insurance information

• Collect policy information from health insurance carriers

• Verify clients insurance information

• Accurately enter insurance data into Third Party Liability (TPL) database

• Verify health insurance policy information via health insurance carriers web portal

• Maintain Service Level Agreements (SLA’s) to include quality score of 98 or better

• Perform special research

• Perform other duties as assigned

• Observe professional standards of conduct, including attendance, professional behavior, and dress code

Basic Qualifications

• Minimum 6 months of Customer Service and/or Client-facing experience

Preferred Qualifications

• Medical Insurance industry experience

• Outbound call center experience

• Computer Skills to include Microsoft Excel (data entry), Word and Outlook

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in Albany County, NY, California, Colorado, New York City or Washington as set forth below.

Information on benefits is here.

Role Location Hourly Range

California $19.33 to $31.15

Colorado $19.33 to $26.88

New York - Albany $17.88 to $24.90

New York City $22.36 to $31.15

Washington $20.58 to $28.65

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Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.