Clinic Manager

SUMMARY OF POSITION:

Supporting the Mission and Core Values of ACCESS Family Care, the individual in this position works cooperatively with all staff members; serving each other, our customers, and promoting a team effort and positive presence at all sites.

• Coordinate and supervisor the day-to-day activities of the clinic.
• Ensure clinic operations meet the guidelines established for ACCESS Family Care.
• Work cooperatively with Practitioners, other Clinic Managers, and all staff members.
Support a team effort and promote a positive management presence at all worksites.


• REQUIRED SKILLS AND ABILITIES

  Must possess the following knowledge and skills to accomplish the job requirements:

• Two to three years related healthcare management experience.
• Possess tact, patience, and a professional appearance and attitude.
• Current CPR certification.
• Excellent interpersonal and communication skills.
Ability to build and support a good working Team.


• ESSENTIAL DUTIES AND RESPONSIBILITIES

  Job Specific

• Provide Supervisory oversight to mandated clinic programs.
• Address issues with appropriate upper management.
• Knowledge of dental regulatory standards and ensure dental clinics are in compliance.
• Attend and actively participate in clinical staff meetings and in-service training.
• Maintain a monthly calendar for clinical requirements (spore tests, orders, meetings, etc.)
• Work cooperatively with ACCESS Family Care Practitioners and all staff to carry out the goals and objectives of ACCESS Family Care according to established policies and procedures.
• Ensure dental clinics are opened and closed daily, following specific guidelines.
• Train and supervise support staff, ensuring all competencies are achieved. Ensure appropriate duties are being performed in a timely manner.
• Ensure all logs are completed timely.
• Delegate duties of performing quality checks.
• Recommend and assist in the implementation of new process improvements as appropriate.
• Responsible for hiring, firing, and recommending changes to employee job status.
• Responsible for identifying poor performance and creating corrective action plans, counseling and disciplinary actions of support staff, including proper documentation of all incidents.
• Responsible for timely performance evaluations of support staff.
• Coordinate the day-to-day activities of the clinic to ensure clinics are run efficiently, identifying and implementing internal process improvements as needed.
• Responsible for authorizing leave requests and scheduling support staff as needed to achieve efficient operations.
• Create and maintain calendar for clinical rotation schedule.
• Provide leadership and guidance to all staff.
• Serves as a liaison between the dentist and support staff providing reports and feedback as needed to ensure communication.
• Complete required forms and follow up on maintenance requests as needed.
• Responsible for inventory control and management. Order and monitor inventory i.e., equipment and supplies and approves office supplies requests. Posts inventory/supplies needed and encourages assistants to post clinic supply needs.
• Responsible for improvements identified through Performance Improvement Plans. Prepares internal and external reports as required.
• Provides back up to all support staff and assists with duties of Front Desk and Dental Assistants as needed to ensure a smooth and efficient working environment.
• Assist with compiling patient records as needed for the practitioner’s review and/or mailing.
• Ensures HIPAA regulations are strictly adhered to.
• Ensures mail is picked up from Administration.
• Reviews records of patients sliding fee scale and income verification paperwork for accuracy.
• Ensures closing procedures are followed, balancing receipts and operating cash, and daily deposits are made at the appropriate bank.
• Monitors and ensures safety protocols are followed in patient care.
• Assists in resolving patient/customer complaints.
• Ensures clinic maintains good housekeeping.
• Tracks and investigates maintenance issues with equipment.
• Updates prices and sliding fees as necessary.
• Demonstrated knowledge of Dentrix and/or Centricity enterprise system.

• SERVANT LEADERSHIP

• Consistently exemplifies ACCESS Family Care’s Core Values (C.A.R.E.) with patients and coworkers: Compassion, Access, Respect, and Excellence.
• Exemplifies Servant Leadership Qualities: Trusted Servant, Humility, Forgiveness, Patience, Trustworthy



EMPLOYEE PARTICIPATION/TEAM EFFORT

• Works cooperatively with all staff members; serving each other while promoting a team effort and positive presence at all sites.
• Assists with the orientation and training of new Team members.
• Initiates internal Event Report form as required, supporting continuous quality improvement throughout Access Family Care.

PROBLEM-SOLVING

• Demonstrates good judgment by taking appropriate actions regarding questionable concerns.
• Follows proper reporting procedures and processes.
• Reports needs to appropriate management.
• Manages conflict in an appropriate and professional manner, resolving issues at the lowest level possible, and following chain of command when necessary to resolve customer issues or complaints.

PRODUCTIVITY/EFFICIENCY

• Maintains a clean and organized work area.
• Responsive to changing work requirements. Consistently demonstrates ability to respond to changing situations in a flexible manner.
• Minimizes non-productive time and fills slow periods with education, organizing, housekeeping, or assistance to others.
• Organizes work areas to be able to effectively complete varied assignments within established time frames.
• Consistently evaluates work and determines if further steps are needed to meet internal and external customer expectations.
• Takes initiative to redo inadequate or incomplete work.
• Meets or exceeds attendance guidelines and consistently starts work on time.
• Assures accuracy, thoroughness, and reliability of results for the job. Takes ownership for mistakes.
• Attends (or has an excused absence) for all mandatory in-services i.e., safety/health fairs, employee meetings, and specific departmental in-services.

CUSTOMER SERVICE

• Consistently demonstrates a commitment to Access Family Care’s Mission, to Serve the Underserved.
• Follows dress code and appears professional while on duty.
• Provides high quality customer services to internal and external customers.
• Retrieves and responds to voice messages timely.
• Greets everyone with friendliness and respect and resolves problems to the best of their ability or refers customers cordially to management.
• Answers and manages telephone calls with pleasant telephone etiquette.

SAFETY AND SECURITY

• Reads and understands HIPAA regulations and applies security measures to protect the privacy of patient information.
• Reads and understands ACCESS Family Care’s Policies and Procedures.
• Observes safety and security procedures and uses equipment and materials properly.
• Responds quickly and appropriately to all drills and codes conducted by management staff.
• Reports unsafe working conditions in timely manner to management.
• Adheres to program guidelines, policies and procedures, and reports all work related incidents/accidents timely to appropriate management and human resources.
• Participates in safety in-services.
• Follows proper reporting procedures for actual or potential incidents so follow up and or prevention can occur.

WORKING ENVIRONMENT & PHYSICAL REQUIREMENTS

The individual in this position will have mobility within the clinic, working in an office environment with minimal exposure to temperature changes, noise, and dust. Employee may be exposed to body fluids, including blood. Regular schedules are established to meet the needs of our patients. Evenings and Saturdays may be required. Overtime may be required occasionally, with flexible scheduling arrangements as approved. Occasional travel may be required. Typically, while performing the duties of this position the employee will sit for the majority of the workday. Close vision is required to perform the duties of this position.