Transport Coordinator
Job Posting for Transport Coordinator at Access2Care
Access2Care Transportation Coordinators are a vital part of the Access2Care team and are responsible for answering incoming calls from our network providers, clients, their members, member representatives, and medical facilities to coordinate transportation for medical appointments or to inquire about transportation and responding to these calls appropriately, while maintaining a professional, courteous demeanor. The Transportation Coordinator will also assist members in managing transportation services with the provider.
Essential Duties And Responsibilities
duties, or responsibilities associated with the job. Management reserves the right to revise the job, or to require that other or different
tasks be performed, should circumstances change (i.e., changes in personnel, workload, or technological developments).
Knowledge And Skills
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
Essential Duties And Responsibilities
- Serves as a liaison between the patient and transportation providers
- Answer calls from network transportation providers in a prompt/courteous manner
- Coordinate scheduling of trips with network transportation providers
- Maintain a professional, caring and courteous demeanor with all callers
- Negotiate rates with network providers in special circumstances
- Tracks specific passengers and trip progress as requested
- Identify opportunities to control costs and improve quality of care for the member
- Improve system handling and identifying trips that go to park and pending.
- Serves as a liaison between the patient and transportation providers.
- Adhere to all company policies and procedures.
- Perform other duties as assigned
- High School Diploma or GED
- One-Three years of previous customer service experience and dispatch/routing experience preferred
duties, or responsibilities associated with the job. Management reserves the right to revise the job, or to require that other or different
tasks be performed, should circumstances change (i.e., changes in personnel, workload, or technological developments).
Knowledge And Skills
- Effective oral, written and interpersonal communication skills
- Proficient with Microsoft Office software
- Type 30 wpm
- Multilingual capabilities a plus
- Knowledge of medical terminology and services
- Healthcare industry experience
- Ability to multitask.
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
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Estimate Salary for Transport Coordinator in El Paso, TX
$50,005 (Medium)
$43,613 (25th)
$56,398 (75th)
For Employer
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Customer Service Skill
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