IT Director

THE ORGANIZATION:

Small business owners uplift communities and anchor local economies, while creating opportunities for themselves, their families, their employees, and our neighborhoods. Yet entrepreneurs who are people of color, women, and immigrants often struggle to secure capital and resources, as they are systematically shut out from traditional financing. Accion Opportunity Fund Community Development is an unparalleled financial support system that provides these small business owners with access to capital, networks, and coaching. We work to build inclusive and accessible options for these determined business owners. For over 25 years we have served a client base that is nearly 90% women, people of color, or immigrants. In addition to providing resources and loans to small businesses, we also conduct original research, advocate for policy changes, and finance community construction projects in low-income neighborhoods through our New Markets Tax Credit program. Together, we are building a diverse, vibrant community where opportunity, knowledge, and access to capital are within reach.

For more information about us, visit 

ROLE SUMMARY: 

The Director of IT will oversee IT Operations and supervise our IT infrastructure by managing, leading and prioritizing the efforts of a small group of team members, IT vendors and outsourced helpdesk technicians.  The incumbent will also work directly with other departments throughout the organization to communicate IT infrastructure changes, updates and protocols/policies intended to keep our network, desktops and computing platforms safe and secure.  As with many positions at our organization, the IT Director must be a “player/coach” - providing hands-on, direct support to users when required including desktop/laptop setup and other coding tasks as needed.  This position is not intended to manage/lead our Product Engineering and Development teams, but must work closely with that team to assure that the solutions developed/deployed can be accomplished safely and securely within the IT networking architecture established by the organization.

JOB DUTIES AND RESPONSIBILITIES: 

• Oversee IT operations and supervise systems.
• Fulfils duties and responsibilities not covered by IT staff.
• Serves as the IT Service Management System administrator.
• Develop strategy as it relates to the organization’s IT infrastructure (computer and information systems, security, communication system).
• Consult senior-level stakeholders across the organization to identify business and technology needs and optimize the use of information technology with a keen eye towards IT and data security.
• Ensure smooth operation and service delivery of IT services implementing, maintaining, and monitoring systems’ performance and service request/incident reporting.
• Leads vendor management to include telecommunications circuits, hosted networks/infrastructure, and third-party systems.
• Manages budget and invoice approvals working with the Accounting Department.
• Develop standard operating procedures for selection, implementation, and support of systems.
• Provide leadership, direction, guidance, and training to IT staff.

• Implement, enforce, and maintain security policies and procedures.
• Aid in information security awareness training to organization personnel.
• Participate in information security audits, whether performed by the organization or third-party personnel.
• Assess current technology architecture for vulnerabilities, weaknesses and possible improvements.
• Manage the day-to-day activities of threat and vulnerability management, identify risk tolerances
• Ensure audit trails, system logs and other monitoring data sources are reviewed periodically and comply with policies and audit requirements.

• Develop systemic redundancy in all facets of service.

MUST HAVES:

• No less than 7 years of experience in computer network and application management.
• Extensive experience of developing and leading technology teams, preferably, in a highly regulated industry.
• Expert knowledge in cloud-based infrastructure, systems, and services with experience implementing platforms such as Google, Workspace / AWS.
• Excellent leadership skills in managing different stakeholders.
• Experience in a broad generalist Tech background and who understands networking infrastructure, servers, data backup, telephone systems, office user applications, security systems, and more.
• Familiarization with GRC tools, implementation and configuration 
• Knowledge of database architecture and support
• Extensive project management experience working on complex projects with cross-functional teams and multiple external stakeholders.
• Excellent and well-practiced communication (spoken, written, listening), interpersonal and influencing skills with the ability to bridge specialism and business through user-friendly language.
• Excellent collaboration skills – work in partnership with Compliance, Info Security, business owners, senior executives and vendors
• Excellent time management skills and ability to manage competing priorities.
• Strong organizational skills with particular emphasis on attention to detail.

NICE TO HAVES: 

• Experience in financial services, especially lending
• Experience with nonprofits
• Deep understanding of the IT infrastructure and integration of tools that we use (e.g Okta, NextCloud, QueueMetrics, Zoiper, SalesForce, Nortridge Loan Servicing, SSRS, Tableau are but a few)

PERKS AND BENEFITS:

Our mission is what motivates us to come to work each day. We know that happy employees are productive employees, which is why we offer a comprehensive benefits package that includes:

• Competitive salary commensurate with experience.
• An environment that values work-life balance and monthly remote work reimbursements.
• 100% company-funded Medical, Dental, Vision, Life & Disability coverage for employees (Based upon your plan selection). 90% company-funded dependent coverage (Based upon your plan selection) as well as Flexible Spending Accounts.
• Voluntary benefits with payroll deduction for Supplemental Life & AD&D insurance and legal plans.
• Tax deferred & Roth 403(b) Retirement Plan with employer match. 
• Paid vacation days (increased with tenure), 12 paid holidays, 1 floating holiday, 10 Sick days, and paid parental leave.

We are an equal opportunity employer and committed to improving diversity, equity, and inclusion at Accion Opportunity Fund. AOF does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Salary Range*: $168,000 - $224,000 annually

*Please note that the above salary range is a national range, and compensation is dependent upon the candidate’s experience and skill level.