Manager, Operations Development

General Job Description:

The Manager Role will work with the Vice President of Business Operations and Technology relating to department support, growth and opportunities in conjunction with the Business’s needs and strategic operations objectives.

Supervises: Project Managers and Support Staff

Essential Duties & Responsibilities:

• Execution of key operations project initiatives of any size, type, and complexity of project operating independently.
• Staff, lead and manage the Operations PMO team (Project Managers and Project Coordinators).
• Collaborate with other department leaders to define, prioritize, develop, and execute projects.
• Guide Operations Project Managers and Project Teams towards successful requirements gathering, charter generation, and project planning based on input from all cross-functional areas and stakeholders within the project.
• Oversee the development of the project, provide guidance for PMO team, and ensure successful and productive change management.
• Manage weekly project reviews with Operations Project Management team.
• Analyze financial data, including project budgets, risks, and resource allocation.
• Lead portfolio management, resource allocation, and project budget tracking, goals and KPI definition.
• Proactively monitor the PMO infrastructure and support Operations Project Managers to ensure project tools, deliverables and documents are maintained.
• Continually evaluate projects to ensure they are meeting company standards, adhering to budgets, and meeting deadlines.
• Design, develop and document project management best practices and processes.
• Maintain and provide critical thinking and optimizations to the current internal PMO tools and processes following LEAN best practices.
• Maintain a pulse on productivity tools and practices available on the market that might yield opportunities for new approaches and increased effectiveness.
• Participate in Strategic Operations planning and execution based on the voice of the Business.
• Coordinate IT, Training Development and Application Specialty resource needs with Corporate Operations Leadership.
• Develop and maintain a collaborative team environment in alignment with ACCO’s core values.
• Foster thoughtful relationships sensitive to the impact of change within the team and Business as a whole.
• Other duties as assigned by the Corporate Operations Leadership.

Key Position Requirements (Skills, Work Experience, Education, Certifications, Licenses, etc.):

• 10 years within operations management, people/project management or related experience.
• 5 years of experience in roles requiring critical thinking to drive strategy and change.
• Bachelor’s degree in business, construction management, or related field required.
• Project management experience or related field required.
• Project Management certification preferred but not required.
• Advanced problem-solving skills and desire to see constant improvement.
• Ability to operate independently and autonomously and yet possess the discretionary judgment to know when it is appropriate to consult with others in the organization.
• Ability to multi-task, meet deadlines, and work under pressure in a fast-paced team environment.
• Experience presenting complex issues in a simple and informative manner, articulate important points, align the content with the expectations of the audience and use various tools available.
• Experience interacting with various level of employees, contractors and vendors.
• Experience identifying opportunities for business improvement and defining/measuring the success of those initiatives.
• Strong analytical skills, documentation skills, excellent time-management and organizational habits.
• Ability to clearly communicate and present information in leveraging data to improve operations.
• Ability to use standard business applications (Smartsheet, Microsoft Suite, Microsoft Project, Lucid Charts) to obtain/process data and develop reports.
• Industry experience strongly preferred.

Key Competencies:

The following core competencies and characteristics:

• Adaptability/Flexibility
• Attention to Detail
• Confidentiality
• Organizing/Executing
• Effective Communication
• Analyzing/Interpreting
• Supporting/Cooperating
• Self-Motivation and Initiative
• Willingness to Learn
• Problem Solving/Critical Thinking

ACCO Competencies:

• Proactivity / Initiative: Recognizes what needs to be done and accomplishes it in a manner appropriate for one’s level/position and with minimal supervision.
• Perseverance: Shows the wherewithal to fight for difficult goals despite challenges and to bounce back from adversity.
• Insight: The ability to gather and make sense of information that suggests new possibilities.
• Engagement: Shows a knack for using emotion and logic to communicate a persuasive vision and connect with people.
• Teamwork: The ability to effectively work toward common goals with others by supporting, encouraging, and sharing information in an authentic and approachable manner.
• Big Picture: Understands and contributes to organizations’ short- and long-term business strategy. On a personal level has independently developed a vision for short- and long-term career success.
• Motivation / Dedication: Commits to excellence in pursuing unselfish goals. Initiates action with collective goals takes responsibility, and shows personal humility.
• Technical Curiosity / Willingness to Learn: Interest in seeking out new experiences, knowledge, and candid feed, back; demonstrating openness to learning and change.
• Problem-Solver: Ability to identify, analyze, and solve a problem in support of personal, group, department, or organizational objectives.

Physical Requirements:

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision and ability to adjust focus
• Regularly required to sit; use hands to finger, handle, or feel and talk or hear
• Frequently required to reach with hands and arms
• Occasionally required to stand, walk and stoop, kneel, or crouch
• Regular & Routine attendance

Hours:

This is an exempt position. Workdays are scheduled from Monday through Friday. Typically, work hours begin and end between 7:00 am and 5:00 pm as scheduled with the position's supervisor. Occasional overtime may be necessary per business needs.

Travel:

Typically, up to 25% of the time to primary and branch office locations.  More travel at times as required for any given project.

Competitive Wages: 

$133,000 to $171,500 Annual Salary. Applicants please note that actual compensation is determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location, among others. The offered wage or salary is only one aspect of an employee's total compensation.

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