What are the responsibilities and job description for the Dir, Internal Communications position at Accolade, Inc.?
Plymouth Meeting, PA
time type
Full time
posted on
Posted Yesterday
job requisition id
REQ202304-008
About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade’s Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%.
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade’s Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%.
Role overview
The Dir, Internal Communications reporting to Sr. Director, Employee Experience & Development, is responsible for the strategic direction, content creation, and project management for Accolade’s employee-facing communications strategy, process, technology, and programs. This critical work ensures the most important messages get to employees, employees know where to go for the information they need, and that Accolade’s mission, values, and strategy are woven into the DNA of internal communications. By leading the strategy, creation, development, and execution of communications you will have a direct impact on inspiring and empowering our employees while driving employee engagement and our company culture.
If your superpower is storytelling through written and verbal communications and you have a proven track record of establishing creative programs and initiatives that deliver powerful results, come join an incredible purpose-driven team.
Responsibilities:
- Design and compose strategic, audience-centric, and inclusive communications strategies to build an informed and engaged workforce across multiple internal communications channels (e.g., intranet, email, talking points, presentations/town halls, videos, social media) and various audiences.
- Works closely with stakeholders across the organization to develop and manage the strategic communications calendar. Responsible for editorial planning, content planning, and content governance.
- Effectively manage themes and messaging for key internal events (e.g., town hall meeting, all-hands events, etc.) to maximize the effectiveness of this employee communications channel. Create decks/draft messages/scripts for senior executives to deliver in written or spoken form.
- Own the systems and tools needed to share information including company-wide intranet with ongoing responsibility for management and platform improvements, as well as driving other employee comms tooling innovations
- Cultivate guidance and a set of communication norms and best practices for company-wide communications that spans a variety of channels including (but not limited to): Slack, email, and intranet
- Identify and implement ways to measure the effectiveness of communications efforts using existing and new measurement tools. Establish and track metrics that help correlate internal communications programs to identified organizational measures.
- Leads and/or supports communication strategies in relation to employees' responses to external social or political crises or situations
- Drive change thoughtfully and proactively, coming up with creative, mission-centered change management solutions.
- Create engaging content and campaigns to showcase Life@Accolade both internally (Slack and our intranet “The Beat”) and externally (Facebook, LinkedIn, Twitter, YouTube, and Instagram) to attract candidates and create a strong sense of community and belongingness
- Compose ongoing People & Culture internal organizational lifecycle and recognition communications for things such as promotions, internal movement, new hires, Culture Champions, etc.
- In partnership with Corporate Marketing, build, operationalize and execute a plan and communications strategy to apply for company, team, industry and individual awards to increase brand awareness.
- Continue to maintain vigilance in strengthening the feedback loop by informally or formally responding to feedback/comments/questions on external sites such as Glassdoor
What we are looking for…
- Degree, ideally in Journalism, Communications, PR, or related field
- Seasoned professional with 10 years of experience in a strategic internal communications role (crisis communication experience a plus)
- Experience with end-to-end content development (strategy, planning, research, writing, editing, distribution, measurement)
- Exceptional writing and editing skills
- Ability to move seamlessly from detail-oriented work to seeing/creating the bigger picture
- Track record creating effective, innovative communications channels and programs
- Self-directed strategic thinker capable of collaborating with and influencing a range of stakeholders
- Capacity to absorb complex and technical details and distill into digestible, employee-facing communications.
- Exceptional organizational and project management skills; executing with speed, high level of accuracy and efficiency, attention to detail, and follow-through
- Ability to engage and build trust with stakeholders, consistently and effectively collaborate with others
- Ability to thrive in high-stress, fast-paced situations with a scrappy attitude
- Strong sense of urgency in driving projects to completion
- Commitment to confidentiality and business ethics, demonstrating outstanding judgment and discretion
- Strong project management skills, strict attention to detail and excellent organizational skills.
- Excellent Word, Excel, PowerPoint, and email (Outlook) skills.
- Experience working with high-performing teams and against tight deadlines, supporting the needs of and communicating regularly with multiple stakeholders.
- Self-directed, able to operate under pressure and manage multiple projects under deadlines.
Benefits
- Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.
- HDHP medical plan with generous employer contributions towards an HSA
- 401(k) Retirement Plan with matching employer contributions
- Open Time Off
- Generous Holiday Schedule 5 floating holidays
- 18 weeks of paid parental leave
- Subsidized commuter benefits programs
- Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger
- 1 Volunteer days per year
- Employee Stock Purchase Plan (ESPP) w/ employee discount
We strongly encourage you to be vaccinated against COVID-19.
What is important to us...
Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:
We find joy and purpose in serving others
Making a difference in our members’ and customers’ lives is what we do. Even when it’s hard, we do the right thing for the right reasons.
We are strong individually and together, we’re powerful
Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.
We roll up our sleeves and get stuff done
Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.
We’re boldly and relentlessly reinventing healthcare
We're curious and act big - not afraid to knock down barriers or take calculated risks to change the world, one person at a time.
Accolade is committed to being a company that embraces a hybrid work environment where employees can enjoy the best of both worlds - the flexibility to work from home and the opportunity to have a common place to connect, collaborate, and innovate with others in-person. Our hybrid work model requires that employees who live within 40 miles of an Accolade office are required to be in the office for at least two days during the work week. Accolade will provide reasonable accommodation to qualified employees with disabilities or for a sincerely held religious belief.
Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.
Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at
ReportFraud.ftc.gov
. You can also report it to your state attorney general.To review our policy around data use, visit our
Accolade Privacy Policy Page
. All your information will be kept confidential according to EEO guidelines.
Accolade
Internal Communications Manager (Hybrid)
Cella -
Philadelphia, PA
Internal Communications Specialist
Universal Health Services, Inc. - Corporate Office -
King of Prussia, PA
Senior Manager, Internal Communications
Unite Us -
Philadelphia, PA
