What are the responsibilities and job description for the Event Services Manager position at Accor?
Event Services Manager
Warm, engaging service that anticipates our guests’ needs is a hallmark of our Fairmont Hotels & Resorts experience. Showcase your interpersonal skills and passion for “the little details” as Event Services Manager, where you will partner with our meeting planner contacts to ensure their satisfaction and the success of their group events.
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
What you will be doing:
- Consistently offer professional, friendly and engaging service
- Work with clients on all details that pertain to their event, which include managing room blocks, creating menus, managing meeting space, and handling group billing
- Work with all departments of the hotel to ensure group details are properly communicated to each department
- Create Banquet Event Orders for each individual event and distribute them to all hotel departments
- Prepare Group Resumes for each group and distribute them to all hotel departments
- Act as a personal on-site liaison between the meeting planner and the various hotel departments
- Create floor plans for each event to ensure Banquets and clients are in agreement prior to set-up
- Confirm all event related information with clients upon their arrival at the hotel
- Ensure the meeting planner’s office, registration area and all function spaces are set-up as listed on Banquet Event Orders
- Ensure all details are delivered as per the meeting planner’s instructions
- Update all parties involved on a daily basis on group status and any necessary follow-up
- Ensure all received and shipped convention materials are delivered to the meeting planner as per their instructions
- Anticipate and resolve any problems quickly and communicate with appropriate departments
- Attend Pre-conference Meetings with clients and pertinent departments to confirm all relevant details are communicated
- Conduct and/or attend daily meetings to review event contracts and ensure last minute changes are communicated with appropriate departments
- Facilitate bill reviews with clients as needed
- Conduct site inspections as required
- Attend community and/or social events and industry meetings
- Follow departmental policies and procedures
- Follow all safety policies
- Other duties as assigned
Your experience and skills include:
- Previous leadership experience within a similar role required
- Computer literate in Microsoft Window applications and relevant computer applications required
- Excellent communication skills, both written and verbal required
- Strong interpersonal and problem solving abilities
- Ability to multitask and work on various accounts at once
- Highly responsible & reliable
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Familiar with and knowledge of Opera Sales and Catering or a similar Sales & Catering system
- Hospitality diploma or degree an asset
- University/College degree in a related discipline preferred
- Previous luxury hotel/resort experience preferred
Your team and working environment:
The highly anticipated Fairmont Century Plaza offers 400 guestrooms & suites, an array of food and beverage concepts including a rooftop bar, a café , a modern American brasserie; a 14,000 square foot world-class spa, a state of the art fitness facility, a rooftop swimming pool and nearly 24,000 square feet of private event space.
This is your opportunity to make your mark as part of our opening team and be a part of Fairmont history. If you're looking to work for an iconic property and be a part of something amazing, this is the opportunity for you!
Visa Requirements: Must provide proof of eligibility to be employed in the United States of America.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
