What are the responsibilities and job description for the Reservations Agent position at Accor?
Reservations Agent
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!
What is in it for you:
- Experience the beauty, culture and adventures that await on Hawai’i Island
- Competitive extended benefits package including medical, vision and dental for full-time permanent status
- 401(k)/retirement savings plan and matching program
- Life insurance
- Opportunities to grow from obtaining professional development through Accor’s exclusive online learning platform
- Duty meal in our staff cafeteria
- Employee Travel Program
- Discounts on food & beverage and spa services
What you will be doing:
- Guest focused personality is essential; experience is an asset
- Prior experience working with Opera or a related system
- Strong interpersonal and problem solving abilities
- Fluency in English; additional languages are a plus
Your experience and skills include:
- Excellent customer service focused communication skills, both verbal and written.
- Computer literacy in various applications and tools including, but not limited to, Microsoft Word, PowerPoint & Windows.
- Knowledge of Opera Sales & Catering / Opera Sales Force Automation and Property Manager are assets.
- General knowledge of key Social Media platforms (Facebook, Instagram, Twitter, YouTube)
- Experience with content management systems to update and modify digital content preferred.
- Proactive and highly detail-oriented with excellent organizational skills.
Your team and working environment:
Provides the guest with flawless, proactive and sincere luxury services from an engaged and empowered workforce committed to creating a memorable experience. Assist in the innovation process at the hotel leadership in the change of organization culture by ensuring that the hotel is trendsetter in the industry through development and implementation of innovative luxury products, services and processes.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
