What are the responsibilities and job description for the Room Attendant position at Accor?
Room Attendant
The Room Attendants must maintain 5 Star/5 Diamond cleanliness standards in accordance with Fairmont Hotels. Our housekeeping team makes an impression on every guest by exuding a warm and engaging service attitude.
Essential Job Functions:
- Responsible to sign for assigned keys, pager, work paper and return by end of shift
- Maintain record of rooms cleaned throughout the shift and mark assignment sheet accordingly
- Remove dirty linen from beds in guest’s room and remake bed with fresh clean linen
- Ensure all soiled linen is regularly returned to linen room and properly chuted
- Clean and sanitize all areas of guest room and adhere to the established Housekeeping Departments Standards
- Tidy guest clothes, pair shoes and align guest toiletries
- Clean all window sills by wet dusting
- Empty trash and ensures that trash receptacles are clean
- Disinfect telephones and receiver
- Inform Housekeeping Management of any problems or unusual circumstances
- Assists guests with housekeeping –related requests in timely, professional manner (Immediately contact Manager or housekeeping office coordinator if unable to help)
- Vacuum all guests’ rooms both occupied and vacant daily. Mop whenever necessary
- Clean all walls lights/ceiling lights as required
- Change room status via telephone interface after completion of room cleaning
- Restock mobile packs for the next day
- Report any equipment that is malfunctioning
- Immediately report all Health & Safety Hazard/Issues
- Attend any training courses given by Housekeeping and Training Director
- Inform Housekeeping Management of any absence from duty, reasons, and request days off for holidays on appropriate form
- Report all Engineering deficiencies to Housekeeping Coordinator and or Manager
- Perform other related duties as requested by supervisor
- Adhere to Fairmont Grooming Standards at all times
- Comply with all hotel and departmental standards, policies and procedures
- Observe health and safety guidelines at all times
- Wear safety equipment and /or protection if required
Physical Requirements:
- Must be able to work in a fast paced environment
- Carrying or lifting items weighing up to 50lbs
- Pushing and pulling items weighing approximately 200lbs
- Frequently standing and walking around the property
- Frequently bending, kneeling, stretching and/or reaching
- Capable to climb a ladder and perform tasks on a higher level
Knowledge, Skills and Ability:
- Knowledge of proper chemical handling
- Must be able to read labels on chemical bottles.
- Must be able to use all cleaning chemicals, not developing an allergic reaction
- Ability to perform all above mentioned general and specific job duties
- Ability to perform and complete assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, and cooperativeness
- Ability to approach all encounters with guests and employees in a professional, courteous and service-oriented manner
- Ability to understand and comply with all hotel and departmental standards, policies and procedures
- Demonstrate flexibility and adapt to last minute changes
- Able to work responsible and well organized
- Able to multitask
- Must be flexible in terms of working hours; must work weekends and holidays
- English verbal and written communication skills mandatory, second language a plus
- Interacts with guests in a professional, courteous, efficient manner
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
