Turbo - Premium, Midscale and Economy - ENA - London - Strategic Project Manager Franchise Operations Northern Europe

Company Description

We are worldwide Augmented Hospitality leaders, the best at what we do. Heartists is what we call ourselves, generous, passionate, attentive and free, whether we are welcoming guests, connecting with our peers or serving others.

Our entire Accor estate expands across the world. With over 300,000 experts committed to rejuvenating the hospitality experience we pride ourselves in being the employer of choice, so live limitlessly, come as you are, grow with us, work with purpose and explore the endless opportunities in store.

Job Description

• Oversees and manages strategic projects that positively contribute to the NE Franchise Operations KPIs.  These projects represent key KPIs for the Global Organisation or Hub remit to report, troubleshoot problems or launch initiatives to reduce operational costs or waste.  
• Provides leadership and guidance on data and design in line with BI concepts and principles. 
• Advising at a strategic level at the project inception stage, including providing advice on the different approaches that can be adopted in order to achieve the team’s overall objectives successfully
• Supporting the strategic planning for the NE Franchise Operations team, delivering the long-term strategy into an annual plan;
• Branding, Marketing and Distribution.  Coordination of all aspects relating to the three topics from signage, brand identity and design.
• Operational: coordination of all Head Office experts and link with the franchisee (procurement, IT, Distribution, Marketing, Sales, Revenue Management, T&C, eCommerce)
• Follow up and ensure adherence by setting appropriate actions (preventive and corrective) in line with the country’s objectives & brand policies.
• Promote and demonstrate the expertise and the added value of belonging to the Accor group to the Franchisees
• Ensure network consistency and the brand identity by closely monitoring the brand standards and working with operational colleagues
• Support the Franchisees in developing a business strategy for their hotels. Contribute to the results for the Franchise network by:
• guide the hotels in the Brand standards and policies
• advise on the proper market positioning and pricing
• foster the exchange of best practices between the hotels
• Analyse the potential malfunctions, and identify areas of improvement through corrective actions, with the Franchisee Hotel management
• Liaise with all the HO departments in order to action the appropriate strategy for each hotel. Liaise with the market leaders in order to set up the right strategy for the franchisees within the marketplace.
• Supporting strategic initiatives on a project basis in areas such as marketing strategy, marketing operations, stakeholder alignment and people value proposition;
• Creating a collaborative culture amongst colleagues and managing multiple regional and global projects. 

Qualifications

• Bachelor’s Degree; MBA or other professional degree preferred  

• Professionally qualified (MCIOB / APM or similar) 

• Minimum of 5 years in Project Management roles

• A proven track record of delivering high-quality end to end project management services 

• Ability to successfully manage and prioritise multiple projects

• Experience in the hospitality industry (highly desirable)

• Very well-organised, with an affinity for planning, combining both an appreciation of the big picture and an eye for detail 

• Able to build positive and respectful relationships at all levels across the business 

• Commercially focused, operationally strong, and strategically responsive 

• Demonstrates professional acumen, integrity, discretion, credibility, resilience & trustworthiness 

• Collaborative and works well within a team, but equally able to work on his/her/their initiative 

• Excellent analytical and problem-solving skills 

Additional Information

Your profile? Guest orientated, service minded, efficient and well organised. Good written and spoken communications skills. In addition you will have the ability to maintain a good working relationship with your colleagues creating a team that works well together and with all departments.

To acknowledge your hard work, loyalty and commitment to us, we offer an extensive benefits package; competitive salary, bonus, season ticket loans, subsidised gym membership, private medical healthcare, pension, and of course complimentary hotel stays (to name a few). 

Your Accor experience begins now so if you are in search of your next challenge and you think you have what it takes to shine brighter than your competitors then we want to hear from you.