What are the responsibilities and job description for the Administrative Coordinator-Family Support Services position at Accord?
Are you looking for an opportunity to make a difference in the lives of people who have disabilities? At ACCORD, we are looking for an Administrative Coordinator to work with our clients in our Family Supports Services!
As a Family Support Services Coordinator, you will partner with management in outreach efforts to families in need of services and their case managers. In this role, you will help process new participants by taking their information and organizing it in a way where it can be clearly reviewed by our team. You will also be working closely with the Senior Director of Family Support Services and Fiscal Operations Specialist to ensure our programs and services are organized and on schedule so that we can provide excellent services to those we support.
Essential Responsibilities:
- Assist in marketing and recruitment efforts to help grow the Family Support Services program.
- Be the point of contact for new participants in the program. Explain the Family Support Services that are provided by ACCORD.
- Coordinate, attend, and document initial meetings with new families to the program.
- Manage multiple documents for various participant accounts ensuring that each has correct and thorough information and data entry into multiple systems.
- Regularly communicate with internal and external partners, participants, and families of participants with updates, changes and information about their services.
- Provide person-centered support to the individuals and families we support with a focus on both compliance and quality in service.
- Problem solve issues and provide solutions to participants and team members in order to improve processes and experiences.
- Prepare cost proposals and implementation plans for each participant.
- Coordinate the annual renewal process, including tracking the Service Agreements with our providers.
- Understand and comply with 245D licensing regulations.
- Perform other duties as required or assigned.
Skills and Experience:
- 2 years of work experience in the Mental Health/Disabilities social work field
- Knowledge of 245D programs and documentation
- Experience working with families who have a family member with a disability
- Excellent customer services and de-escalation skills
- A Valid Driver's License and Clean Driving Record
- Ability to pass a Background Check
- NOTE: Completion of training offered by the state and county related to consumer-directed options is highly desirable, or will attain upon hire.
Education:
- Preferred: Highly proficient in speaking Somali or Hmong
- Bachelor's Degree Required for this role
- Preferably in Human Services or a closely related field but not required.
This position pays $18-20 per hour and comes with great benefits!
