What are the responsibilities and job description for the Front Desk Agent (part-time) position at AccorHotel?
Company Description
For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.
Our Commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Note: Must already be legally entitled to work in Canada to be considered for the position
Job Description
Specific Roles and Responsibilities That Create the Essential Toronto Experience:
- Provide efficient service in a friendly manner; to assist, register and check-out hotel guests as well as representing in a professional way the company’s values.
- Provide effective, fast service in a friendly manner
- Check in and out hotel guests according to standards and policies
- Answer incoming calls
- Monitor for special rates and billing arrangements
- Ensure the highest level of guest satisfaction by addressing concerns promptly
- Review and prepare for VIP and ALL loyalty members arrivals to ensure flawless check-in experience
- Coordinate the storage/delivery of guest mail/messages/packages including the monitoring, processing and distribution thereof
- Keep front desk organized, tidied, and sanitized up to ALL Safe policies
- Ensure front desk is stocked with essential material
- Maintain a professional, neat and well-groomed appearance adhering to Hotel grooming standards
- Pass on any guest comments to Assistant Front Office Manager/Manager on Duty
- Make certain to be familiar with fire and emergency procedures
- Other responsibilities connected with Front Office may be required
Qualifications
- Previous front desk/reception experience a strong asset
- Must have effective communication skills
- Knowledge of Microsoft Windows XP an asset
- Knowledge of Micros PMS/Opera an asset
- Must have a good command of the English language
- Hotel/Hospitality degree or diploma an asset
- Available for shift work including weekends and holidays
Physical Aspects of Position (included but not limited to):
- Constant standing and walking throughout shift
- Frequent lifting and carrying up to 30 lbs
- Constant kneeling, pushing, pulling, lifting
- Frequent ascending or descending ladders, stairs and ramps
Additional Information
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Complimentary hot or cold shift meals
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility & Sustainability activities, like Planet 21
- Access to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax Free Savings Account (TFSA)
- Complimentary dry cleaning of business attire
- Paid time off including vacation, sick and statutory holidays
*Note: Waiting times or other criteria may apply to qualify for some of the above
