Group Reservations Coordinator

Company Description"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Claremont Club & Spa, A Fairmont Hotel is an Equal Opportunity Employer.Job DescriptionReporting to the Director of Sales, responsibilities and essential job functions include but are not limited to the following:Request and administer Passkey group websitesPlace group restrictions in CRS and assist in group yieldReview cutoff dates on a daily basisCoordinate all contracted concessions and room blocks for contract accuracyProvide administrative support to Director of Reservations and action items as required in an efficient and professional mannerRespond to all reservation requests and incoming calls in a courteous, efficient, professional and friendly manner in adherence to Fairmont Hotels & Resorts standardsRespond to all faxed reservation requests in a courteous, efficient, professional and friendlyEnsure Reservations email box is responded to in an efficient manner Assist with entering Group Reservation Rooming Lists/housing bureau forms as requiredAssist with Internet Reservations and housing processesMaintain good working relationships with Global Reservations Centre, Travel Agents and external /internal GuestsBlocking guestrooms for incoming reservations based on specific guest requirementsPick up MeetingProvide Sales/Catering team with estimates and find room attrition All other duties as assignedQualificationsPrevious customer related experience requiredPrevious Property Manager System experience preferredComputer literate in Microsoft Window applications requiredMust be able to type 25 words per minuteStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesAdditional InformationVisa: Must be able to provide proof of eligibility to work in the United StatesOur commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Claremont Club & Spa is an Equal Employment Opportunity Employer EEOE M/F/V/DHourly Rate: $ 26.00 USD Gross Hourly