Housekeeping manager

• To promote a helpful andprofessional image to our guests with full cooperationwhen requiring assistance ensuring a prompt caring and helpfulattitude.
• To strive and anticipate ourguests needs whenever possible to enhance quality serviceand in turn enhance customer satisfaction.
• Togive full cooperation to any employees requiring assistance in aprompt caring and helpful manner. To be flexible inassisting around the Hotel in response to the business and customerneeds.
• To maintain regular and effectivecommunication with the Team. Also attend Hotel Meetingswhen required.
• Together with the Front OfficeManager & Operations Manager to developand maintain quality training and coaching in a systematic andprofessional way to ensure consistent delivery of the productservice standards.
• Together with the FrontOffice Manager & Operations Manager to manage therecruitment of employees scheduling and planning of departmentalrosters departmental orientation employees and trainingschedules.
• To assist in creating an environmentwhich promotes employees morale that encourages employees to havepride in their department and their skills ensuring maximumefficiency.
• Together with theOperations Manager to appraise employees at least everysix months identifying developmental needs from employeesappraisals ensuring maximum supportreceived.
• Together with the Operations Managerto address development needs identified from appraisal and tomaximize areas of strength.
• Todeliver Departmental Service Standards aligned to ACCOR BrandStandards.
• To help control operating costswithin the standards set under the direction of the OperationsManager.
• To identify and report hazards andmaintenance requirements in the workplace and follow through withyour Operations Manager and / or other Heads of Department to ensureno defects.
• To comply with statutory and legalrequirements for fire health and safety within yourdepartment. Check that members of your Department arealso aware of these requirements and are working in accordance tothem.
• Communicates to employees the importanceof meeting customer as well as regulatory & statutoryneeds.
• Ensures the availability of resources tocarry out all tasks.
• Ensures customerrequirements are determined and met.
• Activelypromotes an awareness of customer requirements throughout theorganization.
• Ensures that responsibilities andauthorities are defined and communicated within theorganization.
• Ensures appropriate communicationprocesses are established.
• Determines thenecessary competence for employees and provide training or otheractions to satisfy these needs.
• Ensure thatemployees are aware of the relevance and importance of theiractivities and how they contribute to the departmentobjectives.
• Understands and is aware of allfire and safetyprocedures.
• Administration
• Ensuresthat all department reports and correspondence are completedpunctually and accurately.
• Ensures propercontrol of the keys allocated to the housekeepingdepartment.
• Ensures proper handling and controlof lost and found.
• Ensures properrequisitioning and controlling ofsupplies.
• Ensures proper assignments of work tohousekeeping employees.
• Ensures effectivecontrol of linen (receiving recording andstorage)
• Monitors through regular inventoriesand analysis of losses.
• Assists the FrontOffice Manager / Rooms Division Manager to reviews and updatesDepartmental Performance Plan on a regularbasis.

Operational

• Ensuresthrough effective supervision that all services offered in thehousekeeping department are always available and are carried outwith the outmost efficiency and courtesy as per the departmentoperations manual.
• Liaises with laundry andtechnical services departments to ensure the smooth flow of linensupplies and repair work.
• Liaises with theFront Office on anticipated guest checkins checkouts roomassignments and rooming list.
• Conducts periodicinspections of all hotel areas to check the cleaningstandards.
• Ensures the proper ordering ofcleaning supplies and guest supplies and to check that they arehandled and stored correctly.
• Makesrecommendation to management for modernization of equipment andrefurbishment programs.
• Ensures that all roomsare checked prior to the arrival of the guest for 100%readiness.
• Ensures that all safety rulesemergency procedures and fire prevention regulations are strictlyenforced by the employees.
• Ensures properarrangement and maintenance of flowers and plants in the guestrooms and public areas.
• Conducts regularhousekeeping meetings to keep employees informed of policies andprocedures special events further improvement plans and guestcomments.
• Uses the guest history system to itsfullestpotential

Financial

• Assiststhe Operations Manager in the preparation of the departmentsbudget.
• Ensures that the departmentsoperational budget is in line and costs are strictlycontrolled.
• Ensure manning and competence levelof selected employees is sufficient for the department to meet theneeds of the organization andcustomer.

TalentandCulture

• Assists inthe building of an efficient team of employees by taking an activeinterest in their welfare safety training anddevelopment.
• Together with the Front OfficeManager / Rooms Division Manager ensures employees evaluations areconducted for all housekeeping employees to review their generalperformance discuss existing performance and areas of improvementsby conducting probationary bimonthly and yearlyappraisals.
• Ensures that the employees aregiven proper awareness training as to the ACCOR ALLSAFEProgramme.
• Monitors the result of monthly TrustYou results and maintaining positive feedback by consistentlyprovided quality service to our guests.
• Comesup with training plan that will enhance employees performance andmotivate them to be more effective in theirwork.
• Ensures that all employees have acomplete understanding of and adhere to the hotels policy andprocedures.

Training&Quality

• Maintainappropriate records of education training skills andexperience.
• Provide constant coachingcounseling and discipline to employees to ensure their capabilityto meet the needs of the customer and theorganization.
• Control departmentforms and records according to the Hotel and Brand Standards forDocumentControl.

OtherDuties

• Liaiseswith the Food and Beverage outlet managers for any specialrequirements.
• Performs other duties and task asrequired for smooth operation ofdepartments.
• Responds to any changes in thehousekeeping function as dictated by thehotel.

Qualifications :

Whatwe need fromyou :

• Experiencein housekeeping manager role
• Must havea High School Diploma or equivalent and be 18 years of ageor older
• Must be physically capable of walkingand prolonged standing bending pushing andpulling
• Ability to successfully pass apreemployment physical and criminal history backgroundcheck

Ifyou are looking for an opportunity that provides satisfaction andpersonal growth we encourage you to apply. Join us and bethe reason someone smilestoday.

RemoteWork : Employment Type :

Employment Type : Fulltime

Fulltime

Last updated : 2024-11-15