Night Audit Supervisor

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

What you will be doing: Including the following. Other duties may be assigned

• Generate all necessary management report and distribute as per night manager checklist.
• Generate preliminary closing reports as described in Night Manager checklist:
• Balance credit cards to credit card detail report
• Balance misc. charge and adjustment vouchers to "D-Card"
• Balance remaining work to "D-Card"
• Run final and complete system back-up
• Help management apply the credit policy and guest billing correctly.
• Assure VIP guest procedures are followed.
• Keep up with daily logbook entries.
• Problem solving for all departments at all times.
• Liaison between hotel and guests- satisfy guest needs, handle complaints.
• Assure hotel policies and procedures are followed.
• Act as member of the Emergency Response Team, responding in cases of fire, accident, safety concerns and calls for medical assistance.  
• Ensure any violations to the law or hotel policy are investigated and reported. 
• Respond to all emergency situations and provide First Aid & C.P.R. as required. 
• Correct and report any fire hazards or health and safety hazards. 
• Respond to minor maintenance issues throughout the property as needed. 
• Conduct regular floor patrols, cash counts and crowd control.
• Report and investigate occurrences of accidents, complaints, criminal activity and crisis situations. 
• Know all hotel emergency procedures and be able to manage all emergencies.
• First Aid, AED, Fire Extinguisher and other security knowledge and training required. 

SUPERVISORY RESPONSIBILITES

Supervise all employees who have direct contact with the guests in the lobby.  Perform all the tasks listed including patrolling buildings, parking lots, grounds and locking doors and setting alarms. 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Customer service experience a benefit
• Guest service skills, good communication skills, and memorization skills.
• Computer knowledge
• Cash handling
• Read and interpret business records and statistical reports
• Analyze and interpret established policies
• Understand government regulations covering business operations
• Make business decisions based on reports, knowledge, and personal experience
• Understand and interpret graphs
• Deal with the customers, colleagues and government officials with tact and courtesy
• Plan and organize work of others
• Change activity frequently and cope with interruptions
• Speak and write clearly
• Deal well with stressful situations
• Accept full responsibility for managing an activity
• Regularly patrol the property recording and reporting any needed findings
• Provide guest service for minor maintenance items or guest delivery needs
• Communicate to the appropriate department overnight occurrences related to their area

Additional Information

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide, including Fairmont Hotels
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and our Diversity & Inclusion initiatives
• Learning programs through our Academies
• Competitive and flexible Health Care Benefit Plans to meet you and your family’s unique needs
• Vacation Benefits after 90 days, 401k match at 100% of first 4% of contributions 

Your team and working environment:

Fairmont Sonoma Mission Inn & Spa, an elegant Spanish mission-style Inn, boasts exceptional accommodation in the heart of Wine Country.  As one big team, community of service professionals, we come together and work with a common purpose to welcome, connect and serve others. 

Visa Requirements: Applicants must be able to provide proof that they are legally able to work in the United States. 
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.