Job Posting for Collection Supervisor at Account Control Technology Holdings, Inc.
Position Summary:
The Collections Supervisor is the primary person to assist employees with daily collection questions and concerns, conducting investigations, issuing corrective action or terminations as necessary. The Collections Supervisor will direct the Collections Lead in training and mentoring all employees.
Please Note - This position is remote and open to candidates in the state of New York.
Essential Duties and Responsibilities:
Coordinates maximum coverage within the assigned group to ensure completion of daily tasks
Reviews processes for efficiency and makes process updates and improvements
Creates and implements strategy to ensure performance objectives are met
Participates in the interviewing and hiring process
Provides coaching and development feedback
Issues corrective actions/terminations as necessary
Conducts monthly / annual performance reviews with direct reports
Responds to and works to resolve agent concerns in a timely manner
Handles escalated calls
Motivates staff and maintains a team atmosphere
Follows all rules set forth in the Convergent Employee Handbook and leads by example
Ensures all work is performed in compliance with Company Policies, client mandates as well as local, state and federal collections laws and regulations
Qualifications and Education Requirements:
High school diploma, GED or equivalent required
2 years of collections experience
1-year collections lead experience
Previous experience in credit card collections preferred
Excellent oral and written communication skills
Strong leadership skills
Knowledge of FDCPA and state laws
Ability to change direction as needed in order to meet the needs of customers; both internal and external
Works well under pressure to assist where required in meeting critical deadlines
Salary.com Estimation for Collection Supervisor in Endicott, NY
$66,219 to $92,384
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