Patient Care Coordinator/Receptionist (PCC) for Hearing Practice

[***Anyone who applies will be sent assessments to complete. Please complete the assessments after you submit your application. Only applicants that complete the assessments will be reviewed. If you don't receive the assessments automatically check your spam folder or reach out to indeed.***]

We are a hearing practice who has an immediate need for a full-time Patient Care Coordinator (previous clinical experience is not required - we'll train the right candidate). The right candidate can start working in the next 2 weeks with a paid training period and full-time schedule in a nurturing family-owned & operated work environment.

AccuHear is a well-established family-owned practice, in operation for over 30 years. The physical products that we sell are hearing devices; however, our real focus is on improving our patients' lives through better hearing. We strive to emphasize our understanding of the suffering from hearing loss, not only to individuals, but to their loved ones as well. We take a more inviting and warm approach to our practice; we aim not to sell but to cure - we believe in the well being of our patients.

Over the last 30 years, we have established a customer base of hearing-impaired individuals who are seeking to improve their quality of life with hearing devices. We regularly see patients Monday through Friday, both scheduled and walk-in, for servicing of their hearing devices.

This full-time, multi-faceted position will encompass aspects of office management, patient care, general administrative tasks, and marketing and sales, including assistance with all phases of the company marketing plan (development, implementation, tracking, and reporting). We are looking for someone with a balance of outstanding presence with customers and eager marketing/sales initiative. Someone who fits into our small business culture and will be a valuable member of the AccuHear team.

Job responsibilities:

• Phones: Answer inbound calls, check messages, return all missed calls, change greeting when necessary.
• Scheduling: Schedule appointments for new and current patients, confirm all appointments for the next business day, follow up on cancellations/no show appointments.
• Daily appointments: Check-in/check-out, create new files, prep hearing devices for fittings, check benefits, close out appointments.
• Database entry
• Inventory Management
• Lab work: Clean hearing aids (change tips, filters, etc.), trouble shoot minor repairs, coordinate repairs with manufacturer, clean all tools and lab space daily.

• Clerical: MD referrals, follow up on delayed referrals, fax recall report letters and audiograms to MD, fax FDA clearance, check/sort mail.
• Marketing/sales: Responsible for executing in-house mail marketing

The successful candidate will possess the following qualities:

• Strong phone and clerical skills for booking new patients and follow-up sales calls
• The ability to manage a wide variety of tasks and projects with different priorities and due dates.
• Attention to detail

Position requirements:

• Associate's degree or equivalent experience, is required
• High level of proficiency in MS Office (Word, Excel PowerPoint, and Outlook), as well as electronic file management
• A minimum of two (2) years of administrative experience
• Must have strong organizational, interpersonal, communication, time management, and multi-tasking skills
• Excellent writing skills and proofreading skills
• Very detail oriented

Individual should have a high level of professionalism related to confidentiality, reliability, dependability, and integrity. Professional attire and personal grooming are expected and required for this position. Individual must have consistent, punctual, and reliable attendance and a customer-service attitude (both internal and external) in order to be successful in this position.

[***Anyone who applies will be sent assessments to complete. Please complete the assessments after you submit your application. Only applicants that complete the assessments will be reviewed. If you don't receive the assessments automatically check your spam folder or reach out to indeed.***]

Job Type: Full-time

Salary: $30,000.00 /year

AccuHear provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type: Full-time

Pay: $30,000.00 per year

Benefits:

• 401(k) matching
• Employee discount
• Opportunities for advancement
• Paid sick time
• Paid time off

Healthcare setting:

• Private practice

Schedule:

• Monday to Friday

COVID-19 considerations:
In consideration of COVID-19 we are taking all precautions regarding safety of staff and patients. Minimizing patient contact, masks for employees and patients, heightened sanitation protocols and temperature checks are required.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Computer Skills: 1 year (Preferred)

Work Location: One location