Operations Analyst

Job Title: Operations Analyst I

Location: Hybrid FC- 3 days a week onsite and two days remote

Duration: 6 Months

Description:

No pharma experience required, strong/confident ability to speak to data in Excel

-Good grasp of project management

-Someone who is not afraid of numbers and can speak to them

• Strictly complying with contract terms and SOX controls to manage day-to-day activities of Gilead’s Trade organization within Managed Markets Strategy & Operations (MSO) department

• Evaluating daily orders received from direct customers against inventory data feeds to ensure contractually defined inventory limits are not exceeded.

• Monitoring internal metric reports to identify when direct customers are running low on inventory and proactively reaching out to buyers to understand their stocking plans.

• Engaging with indirect customers, in cooperation with the sales team, to understand stocking issues in the field and communicate them appropriately to buyers and account management

• Reviewing direct and indirect customer returns, leveraging reports and resources to apply the appropriate credit values according to Gilead’s return policies.

• Collaborating with 3rd party logistics service providers and data warehouse vendors

• Cross-functionally supporting internal colleagues (e.g., Supply Chain, Legal, Finance, Quality, IT, Audits, etc.) to work toward Gilead’s business goals & objectives

• Following Gilead’s policies to maintain and improve the company’s level of customer service to direct and indirect customers.

• Serving as a resource to colleagues within the Trade organization (Operations, Strategy, Contracting, and Relations) to support contracting strategy, analytics, and recommendations

• Performing ad-hoc reporting, analytics, and documentation requests according to business need

Knowledge, Experience, and Skills:

• Bachelor’s degree in Business Administration, Supply Chain, Economics, Finance, Engineering or related fields

• 3 years of pharmaceutical or biotech industry preferred

• Able to multi-task, self-start, and dynamically prioritize ad-hoc deliverables versus day-to-day tasks with high attention to detail and a professional demeanor in a deadline intensive environment

• Able to analyze data from multiple sources and communicate findings in a clear and organized manner

• Able to make decisions, influence peers, and solve problems while working collaboratively and respectfully in a team structure

• Demonstrated ability to effectively and productively communicate both orally and in writing

• Proficiency in MS Office applications (Advanced in Excel) is required

• Working knowledge of contracts and regulations, advisories, methodologies, and standard operating procedures is preferred

• Industry knowledge of pharmaceutical business standards and regulations is preferred

• Working knowledge of ERP systems (Oracle/SAP), Business Intelligence (OBIEE), Trade data platforms (Integrichain or Valuecentric), EDI data sets (852/867), and visualization tools (Tableau) is preferred.